I am delighted to report that the fruits of the learnings provided by Dimension Data Learning Solutions and yourself have been astronomical.

I could not have been more happy with the level and capability of your organisation. The organisation and leve lof care and attention to detail at your on site learning centres coupled with the excellent capability of the instructors who led the courses has assisted in a bottom line sales result that has yielded more than double year on year sales for our business group.

We are now a more professional, confident and consistent group, more ably suited to performing our role and we now function an an enhanced level.

Jeff Carabez
National Data Sales Manager
Telstra Business
Friday, 8th June 2007

I have attended the ITIL Foundation and ITIL Practitioner Release and Control courses run by DDLS. Both of these courses were packaged and presented in a very professional way, with all of the course ware and information presented in a timely and relevant way - giving trainees examples of how ITIL can be implemented in all facets of IT Service delivery.

I can confidently say that I have a practical and working knowledge of ITIL concepts and am proud to have been accredited with my ITIL qualification.. I am utilising the skills and knowledge I have obtained from doing this ITIL training to increase the effectiveness and professionalism of the IT Team.

I recommend the ITIL courses conducted by DDLS. The training staff are knowledgeable and interesting to learn from.

Deirdre Scott
User Manager
Legal Aid Commission of NSW
Friday, 8th June 2007

Our CEO said it was the best PD event that she’s ever seen produced as both Cliff and I implemented what we learnt and have already completed one project on time and budget with great results!

Sonya Mulder
Knowledge Management Administrator
Sunraysia Institute Of TAFE
Friday, 12th October 2007

Just wanted to let you know you did a fantastic job in presenting the Communication & Customer Skills for IT Professionals!!! We were advised prior to the course that you were a really good instructor, but you still exceeded my expectations. You were able to make it exciting and were able to maintain my attention for the entire time. Not usually an easy task, come 2pm.

I found it quite difficult when we given the task to respond to a situation and put the tools/knowledge we learnt into practice. I guess you would need to continually go over and over these processes for them to become as easy to carry out as you make them look. I was amazed to see how easily you could come up with the right respose for different situations.

One of my Managers asked me how the course went and when I told him how good you were he wanted your details! He is from Sydney and is a Program Manager for Inflight Entertainment. He has a few difficult customers that he would like to communicate better with. He has tried reading several books to find the answer but still hasn't found the right approach.

Paul Leiper via Email
Thursday, 25th October 2007

After attending you course, I have come back to work with a different attitude to my work and customers. After talking about the different personalities and the way to deal with these, it has made communicate better for others to understand. I thoroughly enjoyed the training over the last two days and have taken a lot away, I will put it all into practice.

Believe it or not, I actually put into practice at home last night with my sister. ;)

On a more serious note. I think that humor and enjoyment that you put into the class made it as interesting and enjoyable as it was.

I’m keen to do other courses with your company, such as the writing class you mentioned and PA course.

Tiffany Granger
ICT Service Desk
Royal Childrens Hospital
Thursday, 25th October 2007

Steve was great – very passionate about the subject matter, and also very experienced. This made for a good learning environment.

Although I’ve been a Business Analyst / Project Manager for some time now, I thought the program was of significant importance as it reaffirmed with me the fundamentals associated with the importance of the Business Analyst role.

Matthew Paull
Business Systems Analyst
Canon Australia
December 2008

Just wanted to say how impressed I was with the "Leadership for IT Professionals" course.

It would have to be one of the most interactive and informative sessions of this nature that I have ever attended, and I have attended a few in my time. Guy is a fountain of knowledge and a brilliant facilitator.

Paul Rigney
November 2008

Microsoft 3938 at DDLS was an excellent course that I would highly recommend.

Roland was a great instructor. You definitely need a person of his ability to get through the course content.

It was clear that Roland was passionate about Exchange and enjoyed being challenged at times from some very good and highly knowledgeable Exchange Administrators in the class.

Michael Pound
Wingaway Air
December 2008

Thank you to Dan and DDLS for a great training environment you setup last week. I enjoyed every moment of it and took as much as I could during the days of the training you facilitated.

As a novice to Project Management, the course was beyond expectations and I believe that it will help me in the opportunities that are being presented to me by Oil Search.

James Rapula
Server Administrator
Oil Search Limited
February 2009

Since I started working for FuturePlus in June 2006 I've been sent on the following courses hosted at DDLS; ITIL Fundamentals Foundation Certificate 2011A Troubleshooting Microsoft Exchange Server 2003 2780B Maintaining a Microsoft SQL Server 2005 Database Firstly, with regards to the booking process, my manager usually deals with this side of things, however, I've always found Jeff, my account manager at DDLS, to be extremely helpful and he always keeps me up-to-date with the booking progress, course details, etc... I can't recall a time where I've had to chase Jeff for any details he's omitted and the few times I have sought to clarify a point he's always answered my query to my complete satisfaction and very promptly to boot!

The location is ideal for me as it's pretty much just around the corner from where I work. I can't imagine a more conveniently located training centre. The facilities there are excellent too and the catering staff should be praised as the food has always been really good and the fact that the catering is also done in-house is also a big plus for me. In the past I've attended courses at other centres where they take you to an external location for lunch. This doesn't allow much time for me to do anything else with the lunch break and you're tied to everyone else's pace. Other facilities at DDLS are also very good and I cannot think of a single negative issue that I can raise.

The courses themselves have all been very good and generally very useful for me in my career. No course is ever going to totally reflect the needs within your own organisation but I did find that they gave enough relevant information for me to then go away and do further research where appropriate. The instructors have always been knowledgeable of the subject material and always very helpful. With regards to the ITIL course in particular, I found the instructor particularly good in his summary session on the morning before the exam. I believe that because of the way he focussed on key points he ensured that I came away with a 37/40 pass mark!

In summary, I would never hesitate to recommend DDLS or Jeff to anyone looking to attend a training course. I have always been extremely satisfied throughout the duration of each course, and am further impressed by the number and diversity of courses available.

Andy Sylvester
Senior Network Support
FuturePlus Financial Services Pty Ltd
March 2009

I would like to express my appreciation to Jeff Branch and Dimension Data Learning Solutions. The level of care and attention to detail in arranging and organising my training needs has been excellent. He was able to accommodate my needs and arrange my training in a timely fashion.

The Learning Centre facilities in South Melbourne where I have had most of the training are excellent coupled with the excellent knowledge and capabilities of the instructors.

The courses there have been very good and have been useful for me and my career. The knowledge that I have gathered from these courses has helped me to further my understanding and directed me to research other areas where appropriate.

DDLS was able to provide all the network training I needed. The courses also ran frequently which allow me to schedule my time effectively. Overall I am very satisfied with the service and deliver of DDLS for all my training needs.

Thank you to Dan and DDLS for a great training environment you setup last week. I enjoyed every moment of it and took as much as I could during the days of the training you facilitated.

Mark Wigzell
Network Support
Cardinia Shire Council
March 2009

I thoroughly enjoyed the ITIL Foundation Certificate – best professional training I have done in a long time.

Darren was informative and engaging. The course delivery was pretty quick, but I coped OK.

I have already implemented some changes in our Service Desk Management and we are planning more in the weeks to come.

We would love to send more IT staff from my organisation on this training course – maybe next year!

Penny
Technical Resources Officer
April 2009

Once again thank you for a fantastic Business Analysis course. I enjoyed the week thoroughly and will begin to apply many of the concepts and tools learned as soon as I return to the office.

Robbie Lashand
Database Administrator
Tweed Shire Council
May 2009

I would like to thank Dimension Data Learning Solutions for developing a tailor made training package on ‘Communication & Customer Skills’. The content was invaluable in addressing our objectives and it was delivered by a very enthusiastic and knowledgeable presenter in Guy. His presentation style certainly kept everybody’s attention and interest throughout the training.

We found the training extremely beneficial in reinforcing and providing some handy tips, in dealing with all types of customers. Following the training, the office was a buzz with enthusiastic and highly motivated people, ready to assist customers with their newly acquired skills.

On behalf of staff and the management team, we would like to thank Dimension Data and in particular Guy for what was an outstanding training experience.

Peter Wykes
Team Manager Customer Contact Centre
Sydney Water
May 2009

I attended DDLS’ Time Management course on Monday 1st June 2009 and wanted to say thank you to DDLS and my instructor Donna.

I have taken several things from the course that have helped no end! Yesterday was my first day implementing the new methodology and it is working! For the more challenging members of my team I have scheduled 20 minute slots each day at their desk (not mine) and it worked yesterday as I was able to deal with business and walk away without being followed. Obviously, coming to my desk invited general conversation that I simply don’t have time for.

I have also started closing my Outlook and opening it only once every hour which makes a massive difference as I learned that I WON’T miss anything and the most any one will have to wait is 1 hour. This has led me to actually only read an email once using the process of read & delete, read & file or read & drag into my calendar to a time slot I can commit to.

Another really great tool which I have to thank you for (and cant believe I didn’t think of this) is my task list is now broken down into sub tasks. And you know the great things is, the only items on my task list were huge (or appeared to be) hence why they were not getting done. However when breaking down the tasks, there really is nothing to them and in those smaller “bite size chunks”, they are easily achievable! Especially now that I have allocated time to each one.

I have learned that I DON’T have a rubbish memory, I just had too much in big chunks to be across it all…. This new way is much easier to track… AND I left on time yesterday!

In closing… I just need to say that I cant thank you enough for the tools you have given me and my team.

Steve George
Managed Services Solutions Group
Fujitsu Australia Limited
June 2009

I am currently performing a role that sees me dealing with a variety of senior project managers on a daily basis. Attending this Project Management training course has given me a better insight into how to interface more effectively with them so that the overall objective can be achieved. I intend pursuing a permanent career as a Project Manager. This course has taught me the core competencies and attributes of a successful Project Manager. It has also shown me the certification pathway for how to formally achieve PMI certification. I am particularly happy with the course trainer, course content and venue amenities.

I had the pleasure of being taught by Peter for the five days I recently spent at DDLS. Peter brought a wealth of real world experience into the classroom. He inspired the others in the group to work well together and this created a very positive learning environment. Peter’s experiences as a project manager significantly increased the amount of knowledge I have taken away from the course. He provided many examples of his specific experiences performing the role of a project manager which help everyone in the room relate better to the course content. I have no hesitation recommending Peter Bail to anyone that wishes to undertake a Project Management course.

Nathan Belling
Team Leader - Infrastructure Provisioning Services
Queensland Police Service
June 2009

I found the information provided in Fast Start in Business Analysis to be both well presented and in a format that can be applied to real-work situations. The case-study format made the understanding of the course content much easier and enjoyable.

Ciaran Moore
Help Desk Manager
Pernod Ricard Pacific Pty Ltd
February 2009

The courses were very practical. The instructors gave us enough time to use the tools in the applications and feel comfortable with them. The instructors were fantastic.

I found the hands-on approach and demonstrations to be very helpful. It was helpful to be able to complete the exercises and I walked away with a better understanding. The instructor was very knowledgeable, open to sharing and did a great job involving everyone.
The workbook had relevant examples and took us through step- by – step. The instructors knowledge and skill with engaging the classroom participation was most beneficial.

I found the methodology used to teach the courses were very good and the concepts are covered in such a way that a beginner or a professional will be equally benefited.

I used to go for Microsoft & Citrix courses to other training providers, but now I think I am suitably impressed with DDLS to strongly recommend it to other colleagues in Area Health Services

Hardew Dhillon
Sydney South West Area Health Services
August 2009

The Linux course has been very beneficial for our IT Team. David's expertise and experience has greatly assisted with the transition towards SUSE Linux. I'm looking forward to continuing the relationship between CEO Lismore and Dimension Data Learning Solutions.

Ron Fletcher
IS Manager
Catholic Education Office
August 2009

The best instructor on Microsoft courses I have attended so far

Collin Sequiera
Senior Analyst Programmer
Just Group Ltd
August 2009

DDLS has provided us with high quality training in a relaxed environment. Instructors have a well qualified background not only in technical skills but also in soft skills ensuring they have the ability to pass on their knowledge students.

Christina Nairn
Training Coordinator
Department of Treasury & Finance
August 2009

I have completed the training course for Developing Web applications using Visual studio 2008 at Dimension Data Learning Solutions. The course was well structured and covered all the important topics. It was overall an excellent course, and I look forward to doing more courses there.

Ashraf Shah
AEMO (Australian Energy Market Operator
February 2009

The MOSS Design and Customization course was very informative and well organised. The skills that I have gained from this 5 day course would have taken at least 2-3 months to gain if I had to study myself. The course tutor Gavin was very cooperative, helpful and patient in clearing my doubts. This course has given me a better insight into SharePoint designer capabilities. I am definitely looking forward to doing more courses with DDLS in future.

Shashank Shetty
SharePoint Administrator
Infosys Australia
August 2009

I just wanted to thank you for enabling us the opportunity to send Tim to the Cisco ICND1 training last week. He really got a lot out of the training.

The training guarantee and, more importantly, the ability of your organization to actually deliver on this guarantee has resulted in a tangible benefit to us of 12 days of training in the past 12 months. Other training organizations have similar offers, but have not delivered due to the course no longer being available, or not being re-run during the guarantee period. You have demonstrated that your organization has the flexibility to work around such obstacles, by extending the time-frame in which the course must be taken and offering alternative courses.

The customer service that we have received from you has well and truly differentiated Dimension Data Learning Solutions from other training organizations that I have utilized over the same period.

Sue Jochheim
IT Operations and Dealer Systems Manager
BMW Group Australia
April 2009

Over the past few years I have co-ordinated the attendance of over 50 Telstra IP networking staff, across three states, on Cisco courses ICND-1 and ICND-2 in preparation for CCNA certification. DDLS provided highly focussed customer support to enable this lengthy program to be delivered via both public and private courses. Given the size of the engagement, DDLS was able to pre-deliver the course notes across the country, enabling staff to prepare for the courses in advance to help make the most of their time at DDLS.

DDLS provided an excellent learning environment. The vast majority of staff found the instructors to be of very high quality with solid technical knowledge. So far, many staff have since achieved their CCNA certification. And while DDLS doesn’t deal directly in the booking of Cisco exams, it does provide accredited exam facilities, and given the feedback I have received, the DDLS exam facilities are viewed as being among the best

Mark Nicholls
Network Manager
Telstra
September 2009

I was happy with all aspects of Microsoft 6416: Update Network Infrastructure & Active Directory Skills to Windows Server including the instructor, the training rooms etc.

My instructor had excellent knowledge of the material and also had good presentation skills. The classroom learning experience was enjoyable. The equipment and layout were very good.

Gary Needham
Windows System Administrator
AVIVA
September 2009

DDLS was chosen to support the 2009 Victorian Royal Bushfires Commission in their migration from Lotus Domino/Notes to Microsoft Exchange/Outlook 2007, and implementation of Microsoft SharePoint 2007, and Record Point. They identified the need to support their staff in the transition and introduction of these new technologies, and recognised the benefit in customising their training offering to their specific requirements and timeframes.

The project presented a number of challenges due to the tight timeframes, the upgrade and implementation of numerous applications, and the fact that a change of behaviours that were required from staff using them. Dimension Data Learning Solutions were keen to understand the issues at hand, and worked to our time constraints, providing us with a customised solution and allocating the necessary resources.

The instructional designers were able to design training materials that met the ever-changing scope, and the trainers provided a great level of service by pro-actively helping our staff. As a result, feedback from the organisation has been extremely positive and the training element played a strong contribution to the success of the project.

Kaye Fox
Business Services Manager
2009 Victorian Bushfires Royal Commission
September 2009

Project Management for Practitioners - Essential Skills Program was well structured and tailored for ease of understanding. The information, materials and the study area were all top notch. The course was good value for money and really left me with a good understanding of the processes and practical application of Project Management.

The instructor that led this course was one of, if not the best, course facilitator i have ever worked with. The depth and breadth of his knowledge and experience meant he was able to respond with several examples to every question we asked of him. His ease with the course goers and his personable style made it an enjoyable session. The classroom was used well with good interactive project building pages on the wall that allowed us to see a project organically grow as we worked through the stages.

Robert Devitt
IT Lead
Johnson & Johnson Asia Pacific
September 2009

Mission Australia has engaged with Dimension Data Learning Solutions to deliver IT training over the last 5 years. During that time I have both organised training for members of the IT Department, and attended training sessions myself.

Booking training is always seamless and thorough. The training sessions have consistently met our needs and there is usually a suitable course to satisfy our requirements.

Dimension Data Learning Solutions has been adaptable in tailoring courses for us, and has delivered courses in-house when we have a larger number of trainees. The courses have always been informative, and the instructors are well organised and knowledgeable of their subject matter.

Our account manager Heather Anthony, has always been courteous, informative, attentive and respectful.

Amelia Kirby
IT Service Delivery Manager
Mission Australia
October 2009

I have completed the Implementing and supporting Windows XP Professional course 2272 with Dimension Data Learning Solutions. The course was very relaxing and I felt that the instructor was not only very knowledgeable but also took the time to answer any of my queries, the language used was easy to understand and I was able to relate all the course subjects and scenario’s to my real world situations which I deal with within my day to day work.

I look forward to doing many more courses with DDLS and I am sure I will receive the same level of learning.

Sam Bulhan
Support Consultant
WorkCover Queensland
February 2010

DDLS delivered the ITIL v3 Foundation Certificate in IT Service Management course well. We were encouraged to ask questions throughout and I enjoyed the experience on the whole. The instructor combined the material of the course with his own industry experience and this combination made the concepts presented easier to grasp.

Ross Cannizzaro
Graduate Information Technologist
University of South Australia
February 2010

For more than 5 years Corporate Express has been actively engaging DDLS to provide training services. Members of the Support Services team including myself have attended training courses over this period.

The courses are high quality, and have always met our needs. The instructors have excellent subject matter knowledge and all the staff DDLS are friendly and ensure the entire experience from booking to sitting the courses is an easy process.

It is a pleasure to deal with our account manager Olga who responds promptly and is always helpful and efficient. I have no hesitation in recommending Dimension Data to other business colleagues looking at engaging in IT training.

Brad Hicks
Operations Team Leader
Corporate Express Australia Limited
February 2010

DDLS has excellent classroom facilities located in a convenient location of the city. The atmosphere at DDLS has always been very friendly and helpful. In addition to that the participants really enjoyed their time at DDLS with other supplements including selection of good lunch menus, ice-cream, snacks, news papers etc.

I have enjoyed my class room facilities provided by DDLS with faster computers, network, internet etc.

The instructors who conducted the courses were very professional and provided really useful advice and material to expand the scope beyond the course contents.

Upul Weerasena
Team Leader - Virtual Team -Technical Operations
Queensland Health
February 2010

Once again thanks for two very well run courses – Time Management and PRINCE2 Foundations. The time management course in particular has been invaluable in managing not only my work life, and equally importantly, the rest of my day to day activities.

PRINCE2 Foundations has not only provided a framework in which to structure my projects, which makes my life simpler, but in these tougher economic times, provided a well regarded certification. Both instructors were well presented, knowledgeable and genuinely wanted to impart their knowledge, so I was very satisfied with both instructors.

Sam Hart
Network Consultant
Kimberly Clark Asia Pacific
February 2010

DDLS is currently Transpacific Industries IT training partner of choice due to the range, regularity and quality of the courses they offer.

The facilities at the training venues are always of the highest standards. The service we receive from the on-site team ensures we have a great training experience, with this experience being further enhanced by the high quality of instructors. All of our staff that attend DDLS return with a great deal of new knowledge as well as courseware that allows them to implement their newly learnt skill sets in to our business.

While working in conjunction with our account manager Jeff, we have developed a detailed training plan that has enabled Transpacific Industries to guarantee that training always fits in with our busy schedules.

Adam Heilbron
Infrastructure Manager
Transpacific Industries
March 2010