I have attended the ITIL Foundation and ITIL Practitioner Release and Control courses run by DDLS. Both of these courses were packaged and presented in a very professional way, with all of the course ware and information presented in a timely and relevant way - giving trainees examples of how ITIL can be implemented in all facets of IT Service delivery.

I can confidently say that I have a practical and working knowledge of ITIL concepts and am proud to have been accredited with my ITIL qualification.. I am utilising the skills and knowledge I have obtained from doing this ITIL training to increase the effectiveness and professionalism of the IT Team.

I recommend the ITIL courses conducted by DDLS. The training staff are knowledgeable and interesting to learn from.

Deirdre Scott
User Manager
Legal Aid Commission of NSW
Friday, 8th June 2007

Steve was great – very passionate about the subject matter, and also very experienced. This made for a good learning environment.

Although I’ve been a Business Analyst / Project Manager for some time now, I thought the program was of significant importance as it reaffirmed with me the fundamentals associated with the importance of the Business Analyst role.

Matthew Paull
Business Systems Analyst
Canon Australia
December 2008

Thank you to Dan and DDLS for a great training environment you setup last week. I enjoyed every moment of it and took as much as I could during the days of the training you facilitated.

As a novice to Project Management, the course was beyond expectations and I believe that it will help me in the opportunities that are being presented to me by Oil Search.

James Rapula
Server Administrator
Oil Search Limited
February 2009

Since I started working for FuturePlus in June 2006 I've been sent on the following courses hosted at DDLS; ITIL Fundamentals Foundation Certificate 2011A Troubleshooting Microsoft Exchange Server 2003 2780B Maintaining a Microsoft SQL Server 2005 Database Firstly, with regards to the booking process, my manager usually deals with this side of things, however, I've always found Jeff, my account manager at DDLS, to be extremely helpful and he always keeps me up-to-date with the booking progress, course details, etc... I can't recall a time where I've had to chase Jeff for any details he's omitted and the few times I have sought to clarify a point he's always answered my query to my complete satisfaction and very promptly to boot!

The location is ideal for me as it's pretty much just around the corner from where I work. I can't imagine a more conveniently located training centre. The facilities there are excellent too and the catering staff should be praised as the food has always been really good and the fact that the catering is also done in-house is also a big plus for me. In the past I've attended courses at other centres where they take you to an external location for lunch. This doesn't allow much time for me to do anything else with the lunch break and you're tied to everyone else's pace. Other facilities at DDLS are also very good and I cannot think of a single negative issue that I can raise.

The courses themselves have all been very good and generally very useful for me in my career. No course is ever going to totally reflect the needs within your own organisation but I did find that they gave enough relevant information for me to then go away and do further research where appropriate. The instructors have always been knowledgeable of the subject material and always very helpful. With regards to the ITIL course in particular, I found the instructor particularly good in his summary session on the morning before the exam. I believe that because of the way he focussed on key points he ensured that I came away with a 37/40 pass mark!

In summary, I would never hesitate to recommend DDLS or Jeff to anyone looking to attend a training course. I have always been extremely satisfied throughout the duration of each course, and am further impressed by the number and diversity of courses available.

Andy Sylvester
Senior Network Support
FuturePlus Financial Services Pty Ltd
March 2009

I thoroughly enjoyed the ITIL Foundation Certificate – best professional training I have done in a long time.

Darren was informative and engaging. The course delivery was pretty quick, but I coped OK.

I have already implemented some changes in our Service Desk Management and we are planning more in the weeks to come.

We would love to send more IT staff from my organisation on this training course – maybe next year!

Penny
Technical Resources Officer
April 2009

Once again thank you for a fantastic Business Analysis course. I enjoyed the week thoroughly and will begin to apply many of the concepts and tools learned as soon as I return to the office.

Robbie Lashand
Database Administrator
Tweed Shire Council
May 2009

I am currently performing a role that sees me dealing with a variety of senior project managers on a daily basis. Attending this Project Management training course has given me a better insight into how to interface more effectively with them so that the overall objective can be achieved. I intend pursuing a permanent career as a Project Manager. This course has taught me the core competencies and attributes of a successful Project Manager. It has also shown me the certification pathway for how to formally achieve PMI certification. I am particularly happy with the course trainer, course content and venue amenities.

I had the pleasure of being taught by Peter for the five days I recently spent at DDLS. Peter brought a wealth of real world experience into the classroom. He inspired the others in the group to work well together and this created a very positive learning environment. Peter’s experiences as a project manager significantly increased the amount of knowledge I have taken away from the course. He provided many examples of his specific experiences performing the role of a project manager which help everyone in the room relate better to the course content. I have no hesitation recommending Peter Bail to anyone that wishes to undertake a Project Management course.

Nathan Belling
Team Leader - Infrastructure Provisioning Services
Queensland Police Service
June 2009

I found the information provided in Fast Start in Business Analysis to be both well presented and in a format that can be applied to real-work situations. The case-study format made the understanding of the course content much easier and enjoyable.

Ciaran Moore
Help Desk Manager
Pernod Ricard Pacific Pty Ltd
February 2009

Project Management for Practitioners - Essential Skills Program was well structured and tailored for ease of understanding. The information, materials and the study area were all top notch. The course was good value for money and really left me with a good understanding of the processes and practical application of Project Management.

The instructor that led this course was one of, if not the best, course facilitator i have ever worked with. The depth and breadth of his knowledge and experience meant he was able to respond with several examples to every question we asked of him. His ease with the course goers and his personable style made it an enjoyable session. The classroom was used well with good interactive project building pages on the wall that allowed us to see a project organically grow as we worked through the stages.

Robert Devitt
IT Lead
Johnson & Johnson Asia Pacific
September 2009

DDLS delivered the ITIL v3 Foundation Certificate in IT Service Management course well. We were encouraged to ask questions throughout and I enjoyed the experience on the whole. The instructor combined the material of the course with his own industry experience and this combination made the concepts presented easier to grasp.

Ross Cannizzaro
Graduate Information Technologist
University of South Australia
February 2010

By July 09, the first of 50+ employees started their ITIL Foundation v3 training with DDLS. On December 2009 a 92% first time pass rate was confirmed. This has resulted in the support teams speaking the same language and understanding Service Management goals. We've gone from chaos into fire fighting mode.

With a growing need and awareness for a Service Management framework in our matrix type working environment, we are planning to raise our maturity levels significantly this year. Having open lines of communication with our Account Manager has made the ongoing organising of this training possible. The high success rate reflects the high standard of trainers DDLS have onboard. I look forward to continue doing business with you.

Sharon Murray
Service Delivery Manager
Enterprise Business Services
March 2010

DDLS are professional, and responsive to clients requirements and my Account Manager has been excellent to deal with. We choose to train with DDLS based on research and prior experience with them and also their willingness to contextualise our requirements, and understand our business. This research undertaken by DDLS is critical to why we choose them. Feedback from participants has also been very positive. Our employees have reflected on the professionalism of the trainers and the comprehensive courses and course notes provided. The Business Analysis courses have been excellent, and based on this we have booked further employees.

DDLS’ training has resulted in better collaborations with our IT Division. Our people now have the required technical capabilities and possibly reduced project costs. The most important aspect of training for us is the outcomes of the course are achieved, and that participants translate this into a practical application at work.

Vicky Dimanopoulos
Employee Co-ordinator
Insurance Commission of WA
March 2010

PRINCE2 Foundations has not only provided a framework in which to structure my projects, which makes my life simpler, but in these tougher economic times, provided a well regarded certification.

Both instructors were well presented, knowledgeable and genuinely wanted to impart their knowledge, so I was very satisfied with both instructors

Sam Hart
Network Consultant
Kimberly Clark Asia Pacific
February 2010

The course was great and the instructor, Haydn made it look so easy as he kept everyone engaged and involved throughout the entire 5 days. I was so impressed I told my manager about it half way through the course and have recommended that any new BA's in our team attend the same course. I also have friends from other organisations interested in this course as well.

There are many new skills that I have learned and have been able to put into practice immediately, including better documentation, understanding social styles and using different techniques to inspire others working on my projects.

Vanessa Stanley
Web Producer
Insurance Australia Group
August 2010

DDLS has the variety of courses that met my needs in order to advance in my career. As a team leader, DDLS continues to support my team and I with up to date courses and the flexibility in timing to ensure we get the training we need when we need it.

I have been doing my professional training with DDLS for almost 10 years and they continue to meet my needs and expectations. The facilities in both the training rooms and the common areas are fantastic. Special thanks to my account manager, Glen and his team for their assistance to make my training with DDLS an enjoyable experience.

Alan Leung
Group IT – Level 2 support Team Leader
Leighton Contractors Pty Ltd
September 2010

I thoroughly enjoyed the Mastering Business Analysis course at DDLS last week and found it very rewarding.

Also, I found that Terry Parker has inspired me even more in BA and he is a very passionate facilitator. I would definitely recommend DDLS to those who are thinking of undertaking a training course.

Kathryn Chao
February 2011

The trainer was excellent in making sure that everyone understood what the requirements were for each process. Also being able to answer any questions asked. Her delivery style was very good.

The course was delivered to a very high standard. The opportunity to be able to stay for an extra course (Making Projects Work) which I wasn't originally enrolled on and pay the reduced amount for doing the two courses back to back was great.

I felt that I walked away with a very good understanding of the processes involved in Project Management to be comfortable to implement them at work successfully (I also was provided with very good resource material). I thought the course was well presented and provided exactly what was outlined in the description to a high level. The trainer had a vast knowledge base from which she could provide a large range of detailed examples.

The facilities were good with friendly customer service.

Nadine Barnes
Research Project Manager
Burnet Institute
March 2011

I’ve being sending my staff to DDLS for over 3 years and this was the first time I’ve been a student. The facilities and setup were great, and made for a good learning environment.

My facilitator was absolutely fantastic. He had great knowledge of the topic and his teaching style was engaging and could relate to everyone’s learning styles.

Rangana Perera
Infrastructure Systems Team Leader
Enterprise Business Services Australia
May 2011