New courses added to the Business Skills offering

Recent changes have been made to DDLS’ Business Skills public course offering. New courses have been added to the schedule, while some dated courses are being phased out.

These changes have been made to better meet the requirements of clients. Guy Newman, DDLS’ senior Business Skills consultant and facilitator of the IT Business Skills Training Program, has been a leading advocate of the recent changes.

NEW COURSES ADDED TO THE DDLS SCHEDULE
2 Day - Customers and Communication for IT Professionals
3 Day - Leadership for IT Professionals

COURSES BEING PHASED OUT OF THE SCHEDULE
1 Day - Communication Skills for IT Professionals
1 Day - Customer Service for IT Professionals
1 Day - Leadership Skills

Recent attendees of DDLS Business Skills training courses have had this to say about the quality of the training:

“I thought I knew everything I needed to know about Communication. That was an assumption and I should assume nothing. The Course taught me to mind my perceptions and most importantly how to move a person from an emotional state to a logical state.”
Vassilia Hairis
IT Customer Service RTA

“I found your course very intuitive and light hearted. It also initiates a lot of thinking and takes the listeners outside their thinking square. Well done, I would recommend the course for everyone in the Customer service industry. Thank you for a great day well spent.”
Christine Wong
BT Financial Group Pty. Limited

For additional information regarding Business Skills training at DDLS, please contact your Account Manager, or the DDLS Customer Care Centre on 13 12 01.

Alternatively, visit the Business Skills training section of the DDLS website.