Satisfied students complete the ITIL Masters training

The ITIL Masters course at DDLS has had a first run triumph with 8 people attending the inaugural course in Sydney. An ITIL Masters course is also running in Melbourne and is due to finish this month. An ITIL Masters course has been scheduled for Canberra, and begins on the 27th July 2006.

Picture taken 16/05/2006, during the last module of DDLS’ first ITIL Masters course, this milestone was reached by the pictured students, from left to right, top to bottom Erin (trainer), Chris, James, James, Sandra, Dan, Marco (trainer), Vinay, Jenny & Joe.

The ITIL Masters is the premium management level ITIL course designed to provide the skills to allow individuals to attain the Manager’s Certificate in IT Infrastructure Management. The course is intended for Managers that want to effectively implement ITIL in their organisation.

The 12 day course comprises 10 days of intensive coursework covering two major streams - Service Support and Service Delivery, followed by 1 day of review and 1 day of exams. There are two essay style exams of three hours duration.
What is covered in the IT Service Manager’s course?

1. All ten core IT Service Management processes in depth

2. Implementing ITIL in the corporate world

3. Presentations and games

4. Homework study and homework assignments

5. A minimum of 160 hours of self study

6. Teamwork and team building

7. Guest speakers on various topics

8. Out of the ITIL box thinking

9. IT Service Manager’s exam preparation

10. Online study resources, templates, and quizzes
    

Attendees at the Sydney ITIL Masters course were very enthusiastic and had this to say about their training experience:

The trainers definitely knew ITIL and were able to generate enthusiasm for each topic.

There was a great 'team' feel within the group, including the trainers.

Tips and tricks for the exams are very useful.

Trainers are passionate about the subject and made every effort to make the subject interesting.

Group dynamic within the class was great and this helped with absorbing and clarifying concepts.

Process diagrams and mind-maps are a great tool for study.

Good group discussions and sharing of knowledge.

The course contents were very relevant and instructor’s knowledge was excellent.

For more information on the ITIL Masters course, contact your Account Manager or the DDLS Customer Care Centre on 13 12 01. Alternatively visit: http://www.ddls.com.au/VendCourseDet/ITL/60/ITILMAST.htm