ITIL skills are increasing in demand

A recent survey conducted in June 2006 by Hays Information Technology has revealed that there has been a noticeable change in the skills that IT employers are looking for. The selection criteria has widened to include experience in business practise combined with technology certifications.

As businesses attempt to justify their IT spend, the demand for ITIL (IT Infrastructure Library) skills continues to grow.

"Companies obviously realize that they still need to gain competitive advantage with technology. In the dotcom days though, the focus was all on the customer. Now, there is growing focus on the back end and on how to increase efficiency - which is what ITIL is all about," Noblet said.

ITIL has changed the way the industry regards roles such as the help desk, which increasingly is now referred to as the service desk. An understanding of ITIL is a general requirement for these types of positions.

If you would like additional information on ITIL training, please contact your Account Manger or the DDLS Customer Care Centre on 13 12 01. Alternatively, visit the ITIL Training section of the DDLS website.