CompTIA A+ Certification Essentials Support Skills



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CompTIA A+ Certification Essentials Support Skills

Vendor Course Code:

G166

Course Length:

5 days

Course Price:

$3,250.00

Availability:

If your preferred city or time is not currently listed, please call DDLS on 13 12 01 and we can try to accommodate your needs.

Overview:

This five-day practical hands-on course will teach support newcomers the fundamental principles
of supporting desktop and portable computers and operating systems.

Skills Gained:

On course completion,
students will be able to:
* Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
* Install and configure peripheral devices.
* Identify types and characteristics of portable computers.
* Install and configure Microsoft Windows 2000 and Microsoft Windows XP.
* Perform basic PC maintenance and troubleshooting.
* Understand fundamental principles of securing IT systems and working safely.
* Communicate effectively with customers.
* Install and configure print and imaging devices.
* Understand fundamental principles of implementing LANs and internet access.

Key Topics:

See Skills Gained

Target Audience:

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support
professionals. It is also suitable for students wanting to improve their skills in PC support and
administration.

Prerequisites:

Students should have successfully completed PC Fundamentals or have basic experience of using
a PC, Windows and browsing the Web. The following key skills are recommended:
* Use a keyboard and mouse.
* Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and
different data media such as floppy disks or CD-ROMs.
* Start the computer and navigate the Desktop.
* Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
* Use Internet Explorer to view websites.