CompTIA A+ Certification Essentials Support Skills



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CompTIA A+ Certification Essentials Support Skills

Vendor Course Code:

G166

Course Length:

5 days

Course Price:

$3,400.00

Availability:

If your preferred city or time is not currently listed, please call DDLS on 1800 U LEARN (1800 853 276) and we can try to accommodate your needs.

Overview:

This 5-day practical "hands-on" course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIAs A+ Certification exams or other similar qualifications.
Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

Skills Gained:

On course completion, students will be able to:
* Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
* Install and configure peripheral devices.
* Identify types and characteristics of portable computers.
* Install and configure Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Vista.
* Perform basic PC maintenance and troubleshooting.
* Understand fundamental principles of securing IT systems and working safely.
* Communicate effectively with customers.
* Install and configure print devices.
* Understand fundamental principles of implementing LANs and internet access.

Key Topics:

See Skills Gained

Target Audience:

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA.

Prerequisites:

Students should have successfully completed the gtslearning course "PC Fundamentals" or have equivalent experience of using a PC, Windows and browsing the Web. The following key skills are recommended:
* Use a keyboard and mouse.
* Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
* Start the computer and navigate the Desktop.
* Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
* Use Internet Explorer to view websites.