Lion 101 : Mac OS X Support Essentials 10.7



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Lion 101 : Mac OS X Support Essentials 10.7
Vendor Course Code:	LION101
Course Length:	3 days
Course Price:	$2,250.00 plus $225.00 GST = $2,475.00 inc. GST
Availability:	Please call DDLS on 1800 U LEARN (1800 853 276) or click here to register your interest.
Overview:	This three day, instructor led course will provide an in-depth exploration of troubleshooting on OS X Lion. It will demonstrate the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems.
Skills Gained:	After attending this course, you will understand the troubleshooting process and will learn how to become more efficient with the tools and resources available on the Lion OS X. You will learn OS X 10.7 Lion features in depth. This course will prepare you for the Apple Certified Support Professional certification.
Key Topics:	Day 1 Installation Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer; learn tips and techniques for troubleshooting an installation problem. User Accounts Create and manage User Accounts; create and manage administrator accounts; locate directory attributes; security, password selection; Keychain and FileVault. File Systems The file systems supported by OS X Lion; file and directory ownership and permissions; Disk Utility and file repair; using the command line for file management. Day 2 Data Management The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (resource forks and packages), Spotlight, file archives, disk images; archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine. Applications and Processes Applications supported in OS X Lion; applications created with different developer APIs; the UNIX concept of a process, the relationship of processes and applications, tools for monitoring and managing processes, application preferences, troubleshooting. Network Configuration Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements. Day 3 Network Services Connecting to common network resources, network user accounts with Directory Services; AFP, SMB,SSH, FTP and WebDAV connections, Bojour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling Network Services on an OS X Lion client, peer to peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall and techniques to isolate server issues from client and network issues. Peripherals and Printing Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, techniques for isolating cabling, driver or application issues. System Startup Troubleshooting boot issues with a MAC at startup, phases of the startup process, which part of the system is active at each phase, issues that can arise, automatic process launching and login window startup items.
Target Audience:	Help Desk specialists, technical coordinators, service technicians and others supporting Mac users, power users who manage networks of computers running OS X.
Prerequisites:	Knowledge of OS X and basic computer navigation