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ITIL® V2-V3 Manager Bridging Course - 5 Day
Vendor Course Code:
Course Length:5 days
Course Price:$4,250.00 plus $425.00 GST = $4,675.00 inc. GST
Availability:
 
 
 
 If your preferred city or time is not currently listed, please call DDLS on 1800 U LEARN (1800 853 276) and we can try to accommodate your needs.
Overview:itSMF Logo
This course is specifically designed for those who have an existing ITIL® V1 or V2 Managers Certificate and requires upgrading their existing qualification to ITIL® V3. The Course covers the five core subject areas in ITIL® V3. An 80% pass mark in the associated 90 minute, multiple choice exam (20 questions) for this course will achieve the ITIL® Manager V3 status which is known as ITIL® Expert.

Skills Gained:Given that the target audience for this course will have proven ITIL® Management capability, the five days are dedicated to covering the content of the five core publications. Differences from ITIL® V2 will be highlighted and the new Concepts, Processes and Functions introduced in the ITIL® refresh program will be discussed in detail, together with how this can be applied within an organization.

Key Topics:
The five days day will be spent discussing and performing workshops around each of the following:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction to the Service
Lifecycle


Target Audience:Those with an existing ITIL® V2 Manager Certificate. The Managers Certificate in IT Service Management.

Prerequisites:No candidate can attend the course without producing evidence of their ITIL® V1 or V2 Manager Certificate qualification. Extensive pre-reading is recommended for this course. It is suggested each candidate have access to have the full suite of the Five ITIL® V3 Core Publications for the duration of the course. If required, these can be purchased from http://itsmf.org.au/bookstore/

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
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