ITILŽ Practitioner's Certificate in Release and Control



			Go to ITILŽ courses.

[Email] [Print] [Save]

ITILŽ Practitioner's Certificate in Release and Control - 5 Days incl. ITIL Exam

Vendor Course Code:

Course Length:

5 days

Course Price:

$3,750.00 + GST

Availability:

If your preferred city or time is not currently listed, please call DDLS on 13 12 01 and we can try to accommodate your needs.

Overview:

This course is designed to achieve the ITIL Practitioners Certificate in Release and Control. The course follows on from the ITIL Foundation Certificate and is for people who are interested in becoming specialists in the processes involved in implementing and managing all aspects of change in their environment. The course covers the practical implications of what is often called the greater change role (i.e. Change Management, Release Management and Configuration Management).

Class size is a minimum of 6 and a maximum of 16 people.

Skills Gained:

After completing this course, students will understand how to apply the principles and theory discussed in the ITIL Foundation Certificate course where it relates to the Release and Control processes. The participants will understand the detail and practical implications of managing these processes using the ITIL Best Practice framework as a guide.

Key Topics:

In the context of the Release and control processes, the following topics will be covered;
Managing
Planning the key activities, reporting on these key activities, and initiating actions to ensure that these key activities meet their set objectives
Planning the exchange of appropriate information between the processes
Organising
Organising the exchange of appropriate information with other processes.
Providing the appropriate information to the other IT Service Management
processes, users and suppliers.
Maintaining relevant procedures
Controlling
Maintaining the Configuration Management database (CMDB)
Providing instructions for designing, building and configuring releases.
Advising on the back-out and test plans for changes and releases.
Planning the implementation of releases.
Monitoring the logistics (storage, transport, deployment and/or delivery, implementation) of releases.
Coordinating and monitoring changes (including preparing and taking part in Change Advisory Board meetings).
Optimising
Monitoring and optimising the Release and Control processes.
Identifying and proposing improvements, based on results of monitoring and/or reviews.
Planning and conducting change, release and configuration audits.

Target Audience:

The ITIL Practitioner Release and Control is aimed at professionals who participate in the management, organisation and optimisation of the Release and Control processes. The course will be particularly valuable in IT Service Organisations which have implemented, or are starting to implement, ITIL based Release and Control processes. The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting, and fine tuning the activities relating to the processes of Change Management, Release Management and Configuration Management.

Prerequisites:

To sit for the 2 hour exam at the end of this course, all participants must hold the ITIL Foundation Certificate in IT Service Management.

Evidence must be provided at the time of registering on the course, in the form of:
- a copy of the certificate/Candidate ID;
- the EXIN candidate number (6 figure) & Certificate (Fax to 1800 0 131 201); or
- the ISEB Certificate (Fax to 1800 0 131 201)

ITILŽ is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
IT Infrastructure LibraryŽ is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce

Assessment
There is an assessment in this course which will lead to successful candidates obtaining the Practitioner Certificate in Release and Control Processes. This assessment comprises two components

An exam at the end of the course.
An in-course assessment and practical assignments during the course which will assess candidates on their organisation and management skills.

Candidates need to achieve a pass in both components to be awarded the practitioner certificate formal certification.