511x - Installing, Configuring, Maintaining and Troubleshooting the Windows Vista Ž Environment



			Go to Microsoft courses.

[Email] [Print] [Save]

511x - Installing, Configuring, Maintaining and Troubleshooting the Windows Vista Ž Environment

Vendor Course Code:

511x

Course Length:

5 days

Course Price:

$3,400.00 + GST

Availability:

If your preferred city or time is not currently listed, please call DDLS on 13 12 01 and we can try to accommodate your needs.

Overview:

This five-day instructor-led course provides students with the knowledge and skills to install, configure, manage, maintain and troubleshoot Windows Vista desktops.
It will focus on the areas: Operating System, Hardware, Networking, Security, Applications, and Installation. By the end of the course, the student will have installed and configured a Windows Vista desktop that is secure, on the network, and ready for use.
This course in provides an all in one consolidation of knowledge that would normally require attending 5115, 5116 and 5118 courses separately. This course forms part of Windows Vista curriculum and can serve as the entry point for studies continuing onto enterprise level study.
This course provides foundation for studies where students are aiming to certify in the Vista line of certifications. (MCTS Windows Vista 70-620)

Skills Gained:

Key Topics:

Module 0: A Brief Introduction to Windows Vista
The first module provides an overview of the wealth of functionality introduced in Windows Vista. Due to the range of features in Vista it is not possible to cover every aspect in a single course. This DDLS exclusive module provides students with a brief tour of Vista, including features not covered in other courses and the support related differences from previous Microsoft operating systems.

Lessons
Vista Aero Features
Interface
Common Vista Applications & Tools
Security Features
Noteworthy Vista Enhancements
Support related differences from Windows XP

After completing this module, students will be able to:
Use Windows Vista more efficient user interface
Identify new applications, features and functionality
Differentiate between changed and updated components.
Establish key areas support staff may encounter.

Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.

Lessons
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas

Lab: Preparing for Remote Troubleshooting
Obtaining Information Remotely from Windows Vista
Using the System Information Tool Remotely

After completing this module, students will be able to:
Describe what a troubleshooting methodology is and its role in an enterprise.
Identify the users of the troubleshooting methodology.
Identify the most important troubleshooting component areas.
Determine issues that directly affect the troubleshooting process.

Module 2: Installing Windows Vista
This module describes the new features of the Windows Vista operating system and then explains how to perform a clean installation. This module also explains how to install and configure Windows Vista device drivers.

Lessons
Introduction to Windows Vista.
Performing a Clean Installation of Windows Vista.
Installing and Configuring Windows Vista Device Drivers.

Lab: Installing Windows Vista
Verifying Hardware Requirements
Installing Windows Vista from DVD
Managing Device Drivers

After completing this module, students will be able to:
Describe the Windows Vista operating system.
Perform a clean installation of Windows Vista.
Install and configure Windows Vista device drivers.

Module 3: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.

Lessons
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with WinRE
Troubleshooting Operating System Services

Lab: Troubleshooting the Operating System
Gathering System Information and Developing a Plan of Action
Implementing a Plan of Action
Clean Booting Windows Vista

After completing this module, students will be able to:
Identify the available recovery options in Windows Vista.
Determine the capabilities of each recovery option.
Troubleshoot operating system services.

Module 4: Troubleshooting Hardware
This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.

Lessons
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Print Devices
Troubleshooting BitLocker Protected Computers

Lab : Troubleshooting Hardware
Gathering Customer Information and Determine a Plan of Action
Resolve Printing Problems
Checking for Signed Device Drivers

After completing this module, students will be able to:
Identify basic types of hardware related troubleshooting problems.
Determine problems related to hardware failures
Determine problems that are caused by device drivers
Identify the recovery options for computers protected by BitLocker.

Module 5: Sharing Files by Using Windows Vista
This module explains how to use Windows Vista to share files with others and also describes how to manage the various file types that Windows Vista supports.

Lessons
Sharing Data with Others
Managing Windows Vista Files

Lab: Sharing Files by Using Windows Vista
Sharing Data with Others
Managing Files
Running USMT to Load a Users Settings

After completing this module, students will be able to:
Share data with others.
Manage Windows Vista files.

Module 6: Configuring Advanced Networking
This module explains how to connect Windows Vista to a network and also explains how to configure and troubleshooting the Remote Access features of Windows Vista.

Lessons
Configuring Network Connectivity
Configuring Remote Access

Lab: Configuring Advanced Networking
Troubleshooting Network Connectivity
Configuring Remote Access
Troubleshooting Remote Access

After completing this module, students will be able to:
Configure network connectivity.
Configure Remote Access.

Module 7: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

Lessons
Determining Network Settings
How to Troubleshoot Network Connections

Lab : Troubleshooting Networks
Gathering Customer Information
Gathering Relevant Computer Information
Resolving the Problem

After completing this module, students will be able to:
Obtain information to help in the network troubleshooting process.
Explain how to use Network Diagnostics Framework to troubleshoot network problems.
Identify the solutions to common network problems.

Module 8: Configuring User Account Security
This module explains how to configure and troubleshoot User Account Control in Windows Vista.

Lessons
Configuring User Account Control
Troubleshooting User Account Control

Lab: Configuring User Account Security
Requesting an Application to Run Elevated One Time
Making an Application Always Run Elevated
Configuring the User Account Control Panel

After completing this module, students will be able to:
Configure Windows Vista User Account Control.
Troubleshoot User Account Control.

Module 9: Configuring Network Security
This module explains how to configure the Windows Defender and Windows Firewall applications in Windows Vista.

Lessons
Configuring Windows Defender in Windows Vista
Configuring Windows Vista Firewall Settings

Lab: Configuring Network Security
Configuring Windows Defender
Configuring Windows Firewall

After completing this module, students will be able to:
Configure Windows Defender in Windows Vista.
Configure the Windows Firewall settings.

Module 10: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall.

Lessons
Overview of User Account Control
Troubleshooting User Account Control
Troubleshooting Windows Firewall
Troubleshooting Windows Defender

Lab : Troubleshooting Security Related Issues
Gathering Customer and System Information and Develop a Plan of Action
Implementing a Plan of Action
Additional Security Checks

After completing this module, students will be able to:
Explain the UAC architecture.
Apply best practices for working with UAC.
Troubleshoot UAC related problems.
Troubleshoot Windows Firewall related issues.
Configure Windows Firewall via group policy.
Troubleshoot Windows Defender related issues.
Configure Windows Defender by using group policy.

Module 11: Configuring Windows Vista Productivity Applications

This module explains how to configure the productivity tools included with every edition of Windows Vista.

Lessons
Configuring Windows Sidebar
Configuring Windows Mail
Configuring Windows Meeting Space
Configuring Windows Calendar
Configuring Windows Fax and Scan

Lab : Configuring Windows Vista Productivity Applications
Setting Up Windows Vista Productivity Applications
Configuring Windows Mail
Configuring Windows Sidebar

After completing this module, students will be able to:
Use and configure Windows Sidebar.
Use and configure Windows Mail.
Use and configure Windows Meeting Space.
Use and configure Windows Calendar.
Use and configure Windows Fax and Scan.

Module 12: Configuring Mobile Computers

This module explains how to configure the settings in Windows Vista specifically for mobile computers, and also explains how to configure power management.

Lessons
Configuring Mobile Computer Settings
Configuring Mobile Devices
Configuring Power Options

Lab: Configuring Mobile Computers
Configuring a Sync Partnership for a Mobile Device
Configuring Power Options

After completing this module, students will be able to:
Configure mobile computer settings.
Configure mobile devices.
Configure power options.

Module 13: Troubleshooting Applications
After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.

Lessons
Overview of Application Troubleshooting
Web Application Troubleshooting

Lab : Troubleshooting Applications
Analyzing Collected Information and Identifying Probable Causes
Implementing a Plan of Action
Troubleshooting Word 2003

After completing this module, students will be able to:
Troubleshoot Windows application problems.
Troubleshooting Web application problems.

Module 14: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

Lessons
Maintaining Windows Vista
Optimizing Windows Vistas Performance
Monitoring Windows Vista

Lab : Maintaining and Optimizing Windows Vista
Analyzing Collected Information and Identifying Probable Causes
Implementing a Plan of Action
View and Interpret Logs in Performance Monitor

After completing this module, students will be able to:
Identify Windows Vista maintenance tasks.
Identify Windows Vista optimization tools.
Explain the Windows Vista monitoring process.

Target Audience:

The audience of this course spans from entry level IT professionals with 6 months experience or more, through to Experienced IT professionals looking to cross over knowledge from previous operating systems. IT professionals who attend this course focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Prerequisites:

Familiarity with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
Basic TCP/IP knowledge. For example, that you need to have a valid IP address.
Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Experience with mapping network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
Experience with running commands from a command window. For example, DOS command prompt.
Experience with reviewing BIOS settings.