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| 2262 - Supporting Users Running Applications on a Microsoft Windows XP Operating System |
| Vendor Course Code: | 2262 |
| Course Length: | 2 days |
| Course Price: | $1,360.00 |
| Availability: | |
| | If your preferred city or time is not currently listed, please call DDLS on 13 12 01 and we can try to accommodate your needs. |
| Overview: | This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.
This is the second course in the Microsoft Certified Desktop Support Technician curriculum (MCDST).
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| Skills Gained: | After completing this course, students will be able to:
Configure and troubleshoot applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations, Outlook Express and Internet Explorer.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
Resolve issues related to customising Internet Explorer, Outlook Express and the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings.
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| Key Topics: | Introduction to Desktop Application Support
Introduction to Troubleshooting Applications
Supporting Microsoft Internet Explorer
Supporting Outlook Express
Supporting Microsoft Office
Supporting Microsoft Outlook
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| Target Audience: | This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call centre technician with 6 months experience looking to validate their support skills. |
| Prerequisites: | Before attending this course, students must have:
Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System
Experience using Microsoft Office as a general user.
Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
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