CompTIA A+ Certification Practical Application Support Skills


CompTIA A+ Certification Practical Application Support Skills
Vendor Course Code:	G178
Course Length:	5 days
Course Price:	$3,400.00 plus $340.00 GST = $3,740.00 inc. GST
Availability:	Please call DDLS on 1800 U LEARN (1800 853 276) or click here to register your interest.
Overview:	This 5-day practical "hands-on" course is the essential foundation for newcomers to PC support. It builds on the skills developed in the companion "CompTIA A+ Certification Essentials Support Skills" course to provide students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIAs A+ Certification exams or other similar qualifications.
Skills Gained:	On course completion, students will be able to: * Manage and optimize Windows using command line tools, administrative consoles and Remote Desktop * Manage and optimize disks and volumes using command line tools and administrative consoles * Diagnose and resolve Windows troubleshooting scenarios * Use anti-virus tools to prevent and recover from malware infections * Configure and troubleshoot local network and wireless connections and client applications * Configure and manage users, groups and shared resources * Configure and troubleshoot access control measures, such as BIOS security, authentication, encryption and firewalls * Perform preventive maintenance using approved tools and products * Assemble, disassemble and upgrade PC and notebook components * Configure and update BIOS/CMOS * Troubleshoot, optimize and upgrade hardware * Troubleshoot and maintain printers
Key Topics:	See Skills Gained
Target Audience:	This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA.
Prerequisites:	Students should have successfully completed the gtslearning "CompTIA A+ Essentials Support Skills" course or have equivalent previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course: * Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices. * Install and configure basic peripheral devices. * Identify types and characteristics of portable computers. * Install and configure Microsoft Windows 2000 and Microsoft Windows XP. * Perform basic PC maintenance and troubleshooting. * Understand fundamental principles of securing IT systems and working safely. * Communicate effectively with customers. * Install and configure print and imaging devices. * Understand fundamental principles of implementing LANs and internet access.