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Mountain Lion 101 : Mac OS X Support Essentials 10.8
Vendor Course Code:
Course Length:3 days
Course Price:$2,380.00 plus $238.00 GST = $2,618.00 inc. GST
Availability:Please call DDLS on 1800 U LEARN (1800 853 276) or  click here to register your interest.
OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of
troubleshooting on OS X Mountain Lion. This course is designed to give you a tour of the
breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting
users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case
study exercises that provide practical real-world experience.

Skills Gained:During this three day course you will learn:
• The troubleshooting process and how to become more efficient with available tools and
• Features and functionality of OS X Mountain Lion, including how to find additional
• How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification

Key Topics:Part 1: Installation
Prepare and partition the drive, install OS X Mountain Lion, use the installer log files to verify a
successful installation, configure OS X Mountain Lion with the Setup Assistant, update software
with Software Update and Installer, tips and techniques for troubleshooting an installation

Part 2: User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory
attributes, security, password selection, Keychain, and FileVault.

Part 3: File Systems
File systems supported by OS X Mountain Lion, file and directory ownership and permissions,
Disk Utility and file repair, using the command line for file management.

Part 4: Data Management
The root volume, file system layout, preferences, frameworks, file types unique to OS X Mountain
Lion (i.e., resource forks and packages), Spotlight, file archives, disk images, archiving and
restoring data with Time Machine, managing backup data, how to access the data outside of
Time Machine.

Part 5: Applications and Processes
Applications supported in OS X Mountain Lion, applications created with different developer
APIs, the UNIX concept of a process, the relationship of processes and applications, tools to
monitor and manage processes, application preferences, troubleshooting, Boot Camp.

Part 6: Network Configuration
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network
connections, appropriate use of network locations, isolating and troubleshooting network

Part 7: Network Services
Connecting to common network resources, Network Users accounts with Directory Services,
AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating
client software issues from network issues.
Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, sharing
files between Macs and Windows, sharing web documents, screen sharing, firewall as well as
techniques to isolate server issues from client and network issues.

Part 8: Peripherals and Printing
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,
managing printers, print-job management, printer PPDs and PDF workflow, techniques for
isolating cabling, driver, or application issues.

Part 9: System Startup
Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of
the system is active during each phase, issues that can arise, automatic process launching with
launchd and login window startup items.

Target Audience:• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Mac computers
• Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs


• Knowledge of OS X and basic computer navigation

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