   |
| Survival Skills for Analysts |
| Vendor Course Code: | |
| Course Length: | 2 days |
| Course Price: | $1,500.00 plus $150.00 GST = $1,650.00 inc. GST |
| Availability: | Please call DDLS on 1800 U LEARN (1800 853 276) or  click here to register your interest. |
| Overview: | 
A Bit About The Course
This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment.
|
| Skills Gained: | Discover How To
▪ Perform effective business and organisational overviews
▪ Appraise group dynamics and effectively manage group situations
▪ Gain consensus and commitment from team members and other project stakeholders
▪ Ask a variety of open and closed, factual and emotional questions, as appropriate
▪ Conduct an effective interview to gather stakeholder requirements
▪ Use basic, low-level intervention to improve a group’s effectiveness
▪ Make a specific plan for ongoing development
Competencies
▪ Organisational Overview
▪ Using a Methodology
▪ Interviewing
▪ Needs Analysis
▪ Interpersonal and Team Skills
▪ Facilitation Skills
▪ Stakeholder Identification and Evaluation
▪ Project Scope Definition
▪ Project Proposal
▪ Process Modelling
▪ Defining Requirements
▪ Implementation Planning
Credit Points
PDUs: 16 credits
CDUs: 14 credits
|
| Key Topics: | Introduction
▪ Overview exercise
▪ Workshop objectives
▪ Workshop agenda
Interpersonal Style
▪ Social Style self assessment
▪ Social Style model
▪ Case study overview
▪ Case study stakeholder analysis
Team Dynamics
▪ Team development model
▪ Team member roles
▪ Case study team assessment
▪ Consensus and commitment
Listening Skill
▪ Communication process model
▪ Communication filters
▪ Three types of listening
▪ Case study listening practice
Questioning and Interviewing
▪ Open and closed questions
▪ Factual and emotional questions
▪ B-PER questioning model
▪ Case study project question development
▪ Case study project interviews
Needs Assessment and Problem Solving
▪ Four-step needs assessment process
▪ SWOT analysis
▪ Case study project analysis
▪ Six-step problem solving process
▪ Better brainstorming
Meeting Management
▪ Best practices for meeting planning
▪ Meeting roles
▪ Dysfunctional meeting behaviour
▪ 5-step conflict management process
▪ Case study conflict management
Facilitation
▪ Characteristics of effective facilitators
▪ Facilitation best practices
▪ Low-intervention facilitation
▪ Facilitation pitfalls
Application
▪ Case study requirements meeting plan
▪ Case study requirements meeting preparation
▪ Case study requirements meeting facilitation
Action Planning
▪ Personal lessons learned
▪ Individual development plan
▪ Follow-up plan
▪ Evaluation
|
| Target Audience: | Who Should Attend
Those who desire to learn practical interpersonal techniques for analysis: business systems analysts, managers, IT professionals, or other business professionals.
|
| Prerequisites: | Fast Start® in Business Analysis.
|
