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| ITIL V2-V3 Manager Bridging Course - 5 Days |
| Vendor Course Code: | |
| Course Length: | 5 days |
| Course Price: | $4,250.00 + GST |
| Availability: | |
| | If your preferred city or time is not currently listed, please call DDLS on 1800 U LEARN (1800 853 276) and we can try to accommodate your needs. |
| Overview: | 
This course is specifically designed for those who have an existing ITIL V1 or V2 Managers Certificate and requires upgrading their existing qualification to ITIL V3. The Course covers the five core subject areas in ITIL V3. An 80% pass mark in the associated 90 minute, multiple choice exam (20 questions) for this course will achieve the ITIL Manager V3 status which is known as ITIL Expert.
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| Skills Gained: | Given that the target audience for this course will have proven ITIL Management capability, the five days are dedicated to covering the content of the five core publications. Differences from ITIL V2 will be highlighted and the new Concepts, Processes and Functions introduced in the ITIL refresh program will be discussed in detail, together with how this can be applied within an organization.
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| Key Topics: | 
The five days day will be spent discussing and performing workshops around each of the following:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction to the Service
Lifecycle
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| Target Audience: | Those with an existing ITIL V2 Manager Certificate. The Managers Certificate in IT Service Management.
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| Prerequisites: | No candidate can attend the course without producing evidence of their ITIL V1 or V2 Manager Certificate qualification. Extensive pre-reading is recommended for this course. It is suggested each candidate have access to have the full suite of the Five ITIL V3 Core Publications for the duration of the course. If required, these can be purchased from DDLS at the current RRP of approx $800 |
