ITILŽ v3 Foundation Certificate in IT Service Management Course + exam



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ITILŽ v3 Foundation Cert. in IT Service Management Course + exam

Vendor Course Code:

ITILV307

Course Length:

3 days

Course Price:

$2,300.00 plus $230.00 GST = $2,530.00 inc. GST

Availability:

If your preferred city or time is not currently listed, please call DDLS on 1800 U LEARN (1800 853 276) and we can try to accommodate your needs.

Overview:

Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITILŽ Foundation Certificate in 3 days! This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITILŽ training teaches essentials of IT Infrastructure Library (ITILŽ) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment. Important Note: ITILŽ Fundamentals Foundation Certification Training Course pricing includes the ITILŽ Foundation Certificate Exam at the end of the 3rd day of the course.

This course also includes the ITILŽ Pocket Book (Official Title: An Introductory Overview of ITILŽ V3).

Some consolidation work will be required by candidates in the evenings, two hours should be allowed for this on day one and day two.

Skills Gained:

After completing this ITILŽ training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service. This includes activities such as Change Management, Availability Management and Root Cause Analysis.

Key Topics:

Key Topics

The history and philosophy of ITILŽ and IT Service Management
Understanding services and the business context of IT
Process theory and development
Key Definitions and Terminology of the ITILŽ model
The IT Service Lifecycle Model covering the principles, activities, models and goals of
each of the five stages in the Lifecycle Model and the Processes related to these stages:
Service Strategy
- Service Portfolio Management
- Demand Management
- Financial Management
Service Design
- Service Level Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Supplier Management
- Capacity Management
- IT Service Continuity Management
Service Transition
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
Service Operation
- Incident Management
- Event Management
- Request Fulfillment
- Problem Management
- Access Management
Continual Service Improvement
The interaction between these lifecycles, processes and also other IT management
models
The technology implications of ITILŽ and selecting appropriate software.
Advice, recommendations and discussion on how to make use of ITILŽ and how to apply it
in an organisation.

Target Audience:

Target Audience

All levels of support personnel within an IT Service Delivery Organisation
IT Managers
Support Team Leaders
Service Desk Supervisors
Change Managers
Service Level Managers
Problem Managers
Operations Managers
Account Managers who interact between the business and IT

Prerequisites:

There are no pre-requisites for this ITILŽ training course, however it is assumed that course
participants are working or have worked in an IT Service environment or equivalent. This course
is a pre-requisite for the Practitioners Certificates and the Managers Certificate in IT Service
Management.

ITILŽ is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries