50331: Windows 7, Enterprise Desktop Support Technician



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50331: Windows 7, Enterprise Desktop Support Technician

Vendor Course Code:

50331

Course Length:

5 days

Course Price:

$3,400.00 plus $340.00 GST = $3,740.00 inc. GST

Availability:

If your preferred city or time is not currently listed, please call DDLS on 1800 U LEARN (1800 853 276) and we can try to accommodate your needs.

Overview:

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.

It will also help test takers prepare for the 70-685 exam.

Skills Gained:

After completing this course, students will be able to:

* Identify and Resolve Desktop Application Issues
* Identify the Cause of and Resolve Networking Issues
* Manage and Maintain Systems That Run Windows 7
* Support Mobile Users
* Identify the Cause of and Resolve Security Issues

Key Topics:

Module 1: Identify and Resolve New Software Installation Issues

This module explains how to fix problems that occur during the installation of new software.

Lessons

* Overview
* Planning New Software Deployment
* Multilingual Deployment
* Using Group Policy to install software
* Using Software Restriction Policies
* Digitally Signing Software
* Using WMI
* Using Applocker
* Using Virtualization for Testing
* Resolve Software Installation Issues
* Review

Lab: Identify and Resolve New Software Installation Issues

* Create a Repair Disk and Installation Partitions
* Install and Configure Windows 7
* Install Programs and test Applocker
* Configure Compatibility Settings

After completing this module, students will be able to:

* Understand the different installation options for Windows 7
* Understand the different installation options for Windows 7 applications
* Resolve Windows 7 installation problems
* Prevent users from running unapproved applications

Module 2: Resolve Software Configuration Issues

This module explains how to fix application install problems caused by older programs or new features and options.

Lessons

* Overview
* Change Default Settings on the Image
* Enable and Disable Features
* Pointing to a Network Resource
* Configuring Updates
* Resolve Configuration Issues with Group Policy
* Driver Updates
* Problem Steps Recorder
* Resolve Software Configuration Issues
* Review

Lab: Resolve Software Configuration Issues

* Install the Windows Automated Installation Kit
* Create a Windows PE bootable image
* Create a VHD disk
* Install Windows 7 on a VHD
* Boot Windows 7 from a VHD
* Use the Problem Steps Recorder

After completing this module, students will be able to:

* Create a Windows 7 VHD disk
* Configure operating system features
* Understand the impact of Driver Updates
* Fix software configuration problems
* Use the Problem Steps Recorder tool

Module 3: Resolve Software Failure

This module explains how to fix problems with applications that have problems after being installed.

Lessons

* Overview
* Event Viewer
* Event Forwarding
* Application Compatibility Toolkit
* Windows Troubleshooting Platform
* Windows Experience Index
* Testing Compatibility with Safe Mode
* System Restore
* Resolve Software Failure
* Review

Lab: Resolve Software Failure

* Install applications written for older versions of Windows
* Use the Program Compatibility Tool to configure settings for older applications
* Use PowerShell scripts to configure Network Adapters
* Use the Troubleshooter to enable the network adapter
* Install Windows 7 SDK
* Create a Troubleshooting Pack with the SDK
* Configure Event Forwarding
* Use System Restore

After completing this module, students will be able to:

* Configure Event Forwarding
* Use System Restore to fix desktop problems
* Create a Windows 7 Troubleshooter

Module 4: Identify and Resolve Logon Issues

This module explains how to fix logon problems and configure local and roaming logon profiles.

Lessons

* Overview
* Authentication Process
* Machine Accounts
* Trust Relationships
* Network Services
* User Account Properties
* User Profiles
* Resolve Logon Issues
* Review

Lab: Identify and Resolve Logon Issues

* Join a computer to the domain
* Install Remote Server Administration Tools (RSAT)
* Test and Verify Domain User Account Properties
* Create Logoff script using PowerShell
* Test the use of Roaming Profiles
* Test the use of Mandatory Profiles

After completing this module, students will be able to:

* Create Roaming and Mandatory User Profiles
* Configure Machine Accounts in Active Directory
* Configure User Account Properties in Active Directory

Module 5: Identify and Resolve Network Connectivity Issues

This module explains how to troubleshoot connectivity and network problems for client computers.

Lessons

* Overview
* Scope of the Problem
* Hardware Issues
* TCP/IP Configuration
* Network Routing
* IPSec Configuration
* Network Connectivity Tools
* Branch Cache
* Resolve Network Connectivity Issues
* Review

Lab: Identify and Resolve Network Connectivity Issues

* Use command-line tools to identify and fix network connectivity problems
* Fix connectivity problems caused by problem scripts

After completing this module, students will be able to:

* Use command-line tools to troubleshoot connectivity problems
* Use the Windows Troubleshooters to fix configuration issues
* Configure Advanced TCP/IP options on a client computer

Module 6: Identify and Resolve Name Resolution Issues

This module explains how to use network services and local computer files to resolve computer names.

Lessons

* Overview
* DNS Name Resolution
* Using a Hosts files
* WINS Configuration
* Using LMHOSTS files
* Name Resolution Order
* Manual vs DHCP Configuration
* Resolve Name Resolution Issues
* Review

Lab: Identify and Resolve Name Resolution Issues

* Configure and Test DNS Resolution
* Configure and Test Hosts File Resolution
* Configure and Test NetBIOS Resolution

After completing this module, students will be able to:

* Configure records on a DNS Server
* Configure HOSTS records
* Using command-line and scripting tools to configure TCP/IP settings

Module 7: Identify and Resolve Network Printer Issues

This module explains how to configure printer settings and security.

Lessons

* Overview
* Connecting to a Network Printer
* Managing the Print Spooler
* Setting Printer Priorities
* Creating Printer Pools
* Configuring Drivers
* Printer Schedules
* Printer Permissions
* Manage Printers with Group Policy Settings
* Resolve Network Printer Issues
* Review

Lab: Identify and Resolve Network Printer Issues

* Install local and network printers
* Create and use a separator page
* Configure Printer Redirection and Printer Pooling
* Move the Print Spooler Directory

After completing this module, students will be able to:

* Optimize the performance of the Print Spooler
* Redirect Print Jobs from non-functioning Printers
* Manage Active Directory registration of Printers
* Manage Printer Permissions

Module 8: Identify and Resolve Performance Issues

This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.

Lessons

* Overview
* Analyzing Event Logs
* Setting Power Management
* Optimize Processor Usage
* Optimizing Memory Usage
* Optimize Hard Drive Usage
* Optimize Network Usage
* Performance Tools
* Resolve Performance Issues
* Review

Lab: Identify and Resolve Performance Issues

* Schedule and Perform a Disk Defragmentation
* Using Task Manager
* Using Resource Monitor
* Display a message when a Service stops

After completing this module, students will be able to:

* Configure automatic responses to Service failure
* Manage the use of Processing resources by applications
* View and control active connections to a computer
* Optimize Hard-Disk performance

Module 9: Identify and Resolve Hardware Failure Issues

This module explains how to diagnose hardware problems on a computer.Lessons

* Overview
* Diagnosing Memory Failure Issues
* Hard Drive Issues
* Network Card Issues
* Power Supply Issues
* Windows Hardware Diagnostic Tools
* Resolve Hardware Failure Issues
* Review

Lab: Identify and Resolve Hardware Failure Issues

* Use the Windows Memory Diagnostics Tool
* Fix Hard Disk Errors
* Use the Reliability Monitor
* Use Event Viewer to Find Hardware Information

After completing this module, students will be able to:

* Understand how to be proactive in dealing with hardware problems
* Use Windows 7 hardware diagnostic tools

Module 10: Identify and Resolve Wireless Connectivity Issues

This module explains how to configure reliable and secure wireless connectivity for client computers.

Lessons

* Overview
* Signal Strength
* Wireless Security
* Wireless Profiles
* Management Options for Wireless Devices
* Resolve Wireless Connectivity Issues
* Review

Lab: Identify and Resolve Wireless Connectivity Issues

* No Lab Exercises

After completing this module, students will be able to:

* Understand the encryption options available for wireless networks
* Use Windows 7 Wireless security options
* Fix client connectivity problems

Module 11: Identify and Resolve Remote Access Issues

This module explains how to configure remote network connections for client computers.

Lessons
* Overview
* Remote Access Methods
* Dial-up Configuration
* VPN Configuration
* DirectAccess Configuration
* Authentication Protocols
* Resolve Remote Access Issues
* Review

Lab: Identify and Resolve Remote Access Issues

* Configure Remote Access settings for a domain user account
* Create and Test a VPN Connection

After completing this module, students will be able to:

* Understand the security options available when creating remote access connections
* Understand the new capabilities of VPN connections that use DirectAccess
* Resolve connectivity problems for VPN and Dial-Up connections

Module 12: Manage File Synchronization

This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.

Lessons

* Overview
* Configuring Offline File Access
* Synchronization Settings
* Transparent Caching
* Roaming Profiles
* Restoring Network Files
* Resolve File Synchronization Problems
* Review

Lab: Manage File Synchronization

* Configure and Test Offline Files
* Restore the Previous Version of a File

After completing this module, students will be able to:

* Configure Transparent Caching
* Restore deleted network files

Module 13: Identify and Resolve Internet Explorer Security Issues

This module explains how to configure the security features in Internet Explorer to protect user information and privacy.

Lessons

* Overview
* Configure Security Zone
* Configure Security Levels
* Configure Privacy Settings
* Managing Add-ons
* Configure Smart Screen Filter
* Other Security Issues
* Resolve Internet Explorer Security Issues
* Review

Lab: Identify and Resolve Internet Explorer Security Issues

* Configure Trusted Security Zone
* Configure the Security and Privacy Features in IE
* Configure Group Policy Settings for Internet Explorer

After completing this module, students will be able to:

* How to use new security features like Smart Screen Filtering
* Manage Internet Explorer Add-ons
* Use IE features to warn the user about potential security problems

Module 14: Identify and Resolve Firewall Issues

This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.

Lessons

* Overview
* Securing Network Applications and Features
* Program and Port Exceptions
* Configuring Notifications and Logging
* Network Security Tools
* Resolve Firewall Issues
* Review

Lab: Identify and Resolve Firewall Issues

* Configure and Test Firewall Rules for an application
* Fix Application Problems Caused by Firewall Rules

After completing this module, students will be able to:

* Block applications from communicating over the network
* Record and setup notifications of unapproved network communication
* Fix problems caused by improper configuration of Windows Firewall

Module 15: Identify and Resolve Issues Due To Malicious Software

This module explains how to restore a computer system after an attack by viruses or other malicious software.

Lessons

* Overview
* Proactive Malware Protection
* Protecting Internet Explorer
* Windows and Anti-Virus Updates
* Recovering From Malware Infection
* Resolve Issues Due To Malicious Software
* Review

Lab: Identify and Resolve Issues Due To Malicious Software

* Use the Action Center to manage UAC settings
* Use Windows Defender
* Use System File Checker
* Use the Malicious Software Removal Tool

After completing this module, students will be able to:

* Identify problems caused by viruses and other malware
* How to protect Internet Explorer and E-mail applications from malware attack
* How to prevent data loss and fix a computer after a malware attack

Module 16: Identify and Resolve Encryption Issues

This module explains how to fix problems caused by using encryption on a Windows computer.

Lessons

* Overview
* Configuring a Recovery Agent
* Using EFS
* Using BitLocker
* Encryption Tools
* Resolve Encryption Issues
* Review

Lab: Identify and Resolve Encryption Issues

* Encrypt Files using EFS
* Configure EFS Sharing
* Configure a Recovery Agent

After completing this module, students will be able to:

* Recover from lost encryption keys
* How to encrypt individual files using EFS
* Use BitLocker to protect laptops and insecure computers

Module 17: Identify and Resolve Software Update Issues

This module explains how to enable and use the software update features available in Windows 7.

Lessons

* Overview
* Types of Windows Updates
* Using Windows Update
* Using Microsoft Update
* Resolve Software Update Issues
* Review

Lab: Identify and Resolve Software Update Issues

* Configure Windows Updates using desktop settings
* Configure Windows Updates using Group Policy settings

After completing this module, students will be able to:

* Configure client computers to get updates from the local network instead of the Internet
* Understand the different options available when updating the operating system
* Understand how to configure automatic updates for Microsoft applications

Additional Reading
To help you prepare for this class, review the following resources:

* Classroom Training: Course 6292
* Microsoft Press Book: MCTS Self-Packed Training Kit (Exam 70-680): Configuring Microsoft Windows 7

Target Audience:

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Prerequisites:

Before attending this course, students must have:

TCP/IP Troubleshooting skills
Experience working in a domain environment
Experience using desktop and command-line troubleshooting tools
Experience installing and troubleshooting desktop application problems
Experience configuring registry and group policy settings