2016: A year of surprises, Brexit, Trump and ITIL

16 Jan 2017

2016: A year of surprises, Brexit, Trump and ITIL

Were you surprised by some of the epoch defining events of 2016: the UK making a call to leave the EU or the US electing controversial businessman Donald Trump to the White House? Are you surprised by the other defining event of 2016? Almost a case of history repeating itself, yep, the most attended course at DDLS in 2016 was, drum roll please....

.... the ITIL Foundation Certificate in IT Service Management.

For the uninitiated, ITIL was born somewhere deep inside the UK Government back in the 1980s. Part of the initial thinking and design was that without a standard set of guidelines, government agencies (and the private sector) were independently creating their own IT management practices. Clearly that approach was inefficient and prone to inconsistencies and failure. With that, 30 volumes of ITIL goodness were born.

Fortunately, as ITIL matured the number of volumes decreased. Today there are "only" five volumes, each building on ITIL Foundation and each with a matched course and exam.

Whilst we provide the exam, DDLS doesn't teach the course just to gain the certification, although we do have higher than the industry average pass rates. We teach the course to help individuals deliver better service management outcomes in their businesses.

Always evolving, 2016 also saw the introduction of a new course in the ITIL suite. The ITIL Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL for their organisation. If you still need a New Year's resolution and have achieved ITIL Foundation Certification, investigate other follow-on courses and certifications.

If you are thinking ITIL isn't for you, take note: it has been implemented by small businesses, government bodies and service providers alike, all the way up to huge global businesses like The Walt Disney Company, and that's no fairy story. Continue your ITIL Journey today, in a galaxy not that far away, with DDLS.

Footnote: If Disney utilises ITIL, does that mean The Force is strong with Service Delivery, I do hope so.