Got a question? Call 1800 853 276   |   

ITIL Guiding Principles for Continual Improvement

ITIL outlines seven guiding principles that can be used to guide your organisation in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

The seven ITIL guiding principles are:

  • Focus on value

  • Start where you are

  • Progress iteratively with feedback

  • Collaborate and promote visibility

  • Think and work holistically

  • Keep it simple and practical

  • Optimise and automate

Download the Guiding Principles

Figure 1: The continual improvement model

ITIL Foundation highlights which guiding principles are most relevant for each step of the continual improvement model. However, all principles can be helpful to some extent at every step of an improvement initiative. The following table explains how the ITIL guiding principles can be applied to each improvement step.

Download the Guiding Principles

Feature Articles

Our AIICT brand expands portfolio with ten new courses to help address ICT skills shortage
The Australian Institute of ICT (AIICT) has introduced a new series of industry certified bootcamp programs and nationally-recognised qualifications to meet the surging demand for skilled ICT professionals in Australia.  The bootcamps support the Morrison Government’s recently announced Digital Skills Organisation (DSO) pilot, which recognises the importance of non-accredited training to support the development of skills of the future workforce. The bootcamp programs run for six months and comprise of several vendor-specific certifications. The courses include ‘Cloud Computing Certified Professional’, ‘Certified Microsoft Full Stack Developer’, ‘Certified Artificial Intelligence Professional’, ‘Growth Marketing Professional’ and ‘Certified Project Management Professional’. The decision to introduce the bootcamps follows the VET sector’s increasing move away from nationally recognised qualifications to vendor-specific, industry-certified training. According to the National Centre for Vocational Education Research, preference for accredited training courses has declined steadily in recent years, with employers increasingly less satisfied that these courses provide their employees with the most relevant and important skills for their business. This has led many organisations to preference non-accredited training provided by private technology vendors such as Microsoft and AWS.