The CEO's Corner: Digital transformation keeping you up at night?

01 Aug 2016

image of DDLS's CEO, Mal ShawIn our recent client satisfaction survey, DDLS asked its clients to describe their top training needs. The overwhelming response was Project Management training. The majority of the responses were from clients with management roles in IT so I think that this feedback demonstrates the pressure that IT is under to deliver the digital transformation that most organisations require to improve or to defend against disruption. My guess is that this is keeping some of us up at night: either worrying about which projects or programmes to invest scarce resources in, or working late on executing existing projects that are critical to our organisations.

DDLS has been on a journey in this area that we call our "Process" category. When I started at DDLS in 2011, DDLS was already well established in delivering ITIL® and PRINCE2® training and certification, the latter thanks to a partnership with Clinton in't Veld, Managing Director of the X-Pert Group Australia.  Clinton had started the X-Pert Group in Western Australia a few years earlier, after founding, operating and selling a very successful Project Management and Managing By Project training and consulting company in South Africa. Clinton, a leading Subject Matter Expert in his field, convinced me that our range of Project Management training courses and certifications could be increased to meet the developing needs of our clients. Working closely with Clinton, DDLS expanded its range of Project Management and Managing by Project training courses and certifications to include Programme Management, Portfolio Management, Agile Project Management, Facilitation, Change Management, PMBoK and other internationally-recognised, best practice training courses and certifications.

Our view is that organisational success can be achieved by managing the right projects, the right way. We believe that when organisations are faced with the challenges of selecting which projects or programmes to run and executing these to high standards, there is no better option than learning from the combined knowledge of Subject Matter Experts (SME) who have created a Body of Knowledge (BOK) that is widely used to develop training and certification. I am pleased to say that DDLS is now running many of these courses regularly across our training centres in six capital cities as well as delivering private, customised courses at our clients’ sites. I'm very glad that I met Clinton when I started. Of course, training on its own is only one component of the interventions sometimes needed to improve an organisations capabilities in this area so DDLS also offers a range of consulting services to complement our training services. 

I know that I sleep better if I have regular portfolio reviews where I can see project and programme progress and I am convinced that there is a robust process regarding selection and review, if I see regular dashboards for projects or programmes that I am leading, showing progress and risks, if I know that stakeholders are receiving regular communications and if I know that I have done my best in selecting or training the people who I have entrusted with this work by ensuring that they have the right training, certifications and experience. 

Thank you for choosing, or considering, DDLS.

Mal Shaw


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