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Overview

Certified Agile Service Manager (CASM)®

The CASM two-day course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

To obtain the Certified Agile Service Manager certification:

Included with your course at DDLS is an exam voucher to sit an online proctored exam through the DevOps Institute. The voucher is valid for 90 days. The CASM exam is 60 minutes, consists of 40 multiple-choice questions, and at least 26 questions must be correctly answered to pass (65%). Successfully passing the exam will earn you the Certified Agile Service Manager designation.

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Certified Agile Service Manager Blueprint

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