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FAQs

What is an ITIL certification course?
ITIL stands for Information Technology Infrastructure Library, and is the pre-eminent framework for managing IT service delivery globally. ITIL is a service lifecycle model that prescribes processes during the design, development, delivery and support of IT services. Businesses that adopt the ITIL framework ensure their services are delivered to a high standard.

An ITIL certification course is an entry-level qualification in the field of IT service management. There are five levels of ITIL certification and they operate on a credit system. These levels include Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, and ITIL 4 Master.

How do I get ITIL certified?
You can become ITIL certified by taking DDLS’s ITIL training courses then sitting and passing the relevant exams.

Are our ITIL courses right for you?
ITIL courses are a set of best practices and principles, and the framework is based on organisational cultural shifts and embracing change. If you’re someone who wants to further your career in IT service management and ensure you’re always delivering outputs efficiently and effectively, then ITIL is for you.

Why should you study with DDLS?
DDLS is the largest provider of corporate IT and process training in Australia. We partner with world-class companies to help both individuals and organisations in the IT industry get to (or remain at) the top of their game. We have convenient locations, flexible delivery methods, industry-accredited trainers, and state-of-the-art course material.


ITIL 4 FAQs

We have compiled answers to some Frequently Asked Questions about ITIL 4 on our blog here.

AXELOS has also provided this short video about the transition from ITIL v3 to ITIL 4.