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ITIL® 4 Foundation is the entry-level certification in the new ITIL 4 certification scheme.

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Overview

ITIL 4 Foundation is the entry-level certification, offering candidates a general awareness of the key elements, concepts and terminology used in ITIL 4 for modern IT-enabled service management.

The three-day ITIL 4 Foundation course is also for those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.

Prerequisite: None

DDLS also offers a two-day Upgrade to ITIL 4 Foundation course for students with an existing ITIL v3 Foundation certification. The exam and resulting certification is the same as for the three-day course.

Prerequisite: ITIL v3 Foundation Certificate

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ITIL 4 Certification Scheme Diagram


Release Timeframes

  • ITIL 4 Foundation – 28th February 2019


FAQs

We have compiled some answers to Frequently Asked Questions here.


Downloads

Web Proctored Exams

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