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Overview

Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Recommended approach:

Step 1: Review the skills and knowledge required to certify.

Step 2: Train for certification exams.

Course: Microsoft PL-200T00 – Microsoft Power Platform Functional Consultant
and
Course: Microsoft MB-230T01 – Microsoft Dynamics 365 Customer Service

Step 3: Schedule your exams and get certified.

Schedule to take Exam PL-200
Schedule to take Exam MB-230

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