The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM).
DDLS is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL trainers have Managers Level ITIL Certification in addition to real-world ITIL implementation & ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.
World's best practice in IT Service Management captured in ITIL strengthened with the richness of our trainers' experience in this area ensures your ITIL education with us is relevant and practical.
"I have attended ITIL intermediate training on several occasions pursuing my ITIL Expert certification. The overall experience has been really well orchestrated and the location is very convenient. I found the instructor to be experienced and knowledgeable across all areas of the ITIL content. I have no hesitations recommending DDLS to others who seek thorough and collaborative training."
Matthew Erikson, Project Support Office, CSC