Outlook 2016 – Level 1

Length

1 day

Price

** inc GST

Private Pricing

Please contact us for pricing for your customised solution

Overview

The skills and knowledge acquired in this course are sufficient to be able to send and receive emails, schedule appointments and maintain contact details information using Microsoft Outlook 2016.

You may also be interested in our Level 2 course which covers organising emails, scheduling meetings with colleagues, managing contacts’ information, task requests, and much more.

Key Topics

Detailed Info

Email Concepts
Getting Started with Outlook
Sending Email
Receiving Email
Working with Attachments
Flagging Messages
Junk Email
Working with the Calendar
People
Tasks
Getting Help

Skills Gained

Key Topics

Target Audience

Prerequisites

Skills Gained

At the completion of this course you should be able to:

Understand some of the more basic email concepts
Start Microsoft Outlook and navigate its key features
Create and send email messages
Receive emails in your Inbox and then work with them
Competently work with file and item attachments within email messages
Work with message flags and reminders
Work effectively with junk email
Work with the Calendar feature
Create and work with contacts
Create and work with tasks
Obtain help for Outlook whenever you need it

Key Topics

Email Concepts

How Email Works
Email Addresses
The Benefits of Email
Email Etiquette
Emails and Viruses
Digital Signatures

Getting Started with Outlook

Understanding Outlook 2016
Starting Outlook From the Desktop
Common Outlook 2016 Screen Elements
Using the Ribbon
Using Ribbon KeyTips
Showing and Collapsing the Ribbon
Understanding the Backstage View
Accessing the Backstage View
Understanding the Quick Access Toolbar
Adding Commands to the QAT
Navigating to Outlook Features
Sneaking a Peek
The Folder Pane
The to Do Bar
The Mail Screen
The Calendar Screen
The People Screen
The Tasks Screen
The Notes Screen
The Outlook Today Screen
Changing the Office Theme
Exiting Outlook

Sending Email

Email in Outlook
How Outlook Mail Works
Composing an Email Message
The Message Window
Creating a New Message
Checking the Spelling
Adding an Attachment to a Message
Adding Importance
Requesting Message Receipts
Sending the Message
Creating an AutoSignature
Using an AutoSignature
Removing an AutoSignature
Sending a Courtesy Copy
Sending a Blind Copy

Receiving Email

Understanding the Inbox
Retrieving Email
Opening an Outlook Data File
Adjusting the Message View
Previewing Messages
Arranging Messages
Reading Messages
Opening Several Messages
Understanding Conversation View
Navigating Messages in a Conversation
Replying to a Message
Replying to a Message in a Conversation
Replying to All Messages
Replying Without the Original Message
Adding Comments to Replies
Getting Replies Sent to Another Address
Forwarding Messages
Finding Related Messages
Ignoring Conversations
Marking Messages as Unread
Understanding Clutter

Working with Attachments

Understanding File Attachments
Inserting a File Attachment
Attaching Other Outlook Items
Previewing Attachments
Saving a File Attachment
Opening a File Attachment

Flagging Messages

About Flags and Reminders
Flagging Messages in the Message List
Sending a Message With a Flag
Adding a Reminder to Your Messages
Changing the Default Quick Click Flag
Removing a Flag

Junk Email

Spamming and Junk Email
Phishing and Junk Email
Understanding Junk Email Options
Marking Messages as Junk Mail
Marking Messages as Safe
Managing the Senders Lists
Importing a Blocked Senders List
Exporting a Blocked Senders List
Deleting Junk Email

Working with the Calendar

Accessing the Calendar
Changing the Calendar Arrangement
Displaying Specific Dates
Navigating Within a Calendar
Changing the Current View
Creating a Second Time Zone
Removing a Time Zone
Creating a New Calendar
Working With Multiple Calendars
Deleting a Calendar
Sharing Calendars
Understanding the Weather Bar

People

Understanding People View
Understanding the Contact Form
Viewing Your Contacts
Creating a New Contact
Entering Contact Details
Editing Contact Details
Inserting a Contact Picture
Adding Contacts to an Existing Company
Printing Contact Details
Deleting an Unwanted Contact
Recovering a Deleted Contact

Tasks

Tasks and the To-Do List
Creating Tasks
Changing Task Views
Sorting Tasks
Working With Tasks
Deleting Tasks
Printing a Task List

Getting Help

Understanding How Help Works
Using Tell Me
Accessing the Help Window
Navigating the Help Window
Using Google to Get Help

Target Audience

This course is designed for users who are new to email, calendaring, and contacts management and need to know how to get up and running quickly and efficiently using Microsoft Outlook 2016.

We can also deliver and customise this training course for your organisation. For more information, please contact us on 1800 853 276.

Prerequisites

This course assumes little or no knowledge of Microsoft Outlook 2016. However, it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.

Print course details

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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