Outlook 2016 – Level 2

Length

1 day

Price

** inc GST

Private Pricing

Please contact us for pricing for your customised solution

Overview

The skills and knowledge acquired in this course are sufficient to be able to use Microsoft Outlook 2016 to manage and organise your email, schedule meetings with colleagues, manage your contacts’ information, create task requests for others to perform, and much more.

This course builds on the introductory skills of Level 1.

Key Topics

Detailed Info

Editing Messages
Organising Messages
Searching
Working with Views
Colour Categories
Working with Rules
Email Techniques
Appointments and Events
Scheduling Meetings
Managing Contacts
Task Requests

Skills Gained

Key Topics

Target Audience

Prerequisites

Skills Gained

At the completion of this course you should be able to:

Effectively edit email messages
Organise and work with mail folders and use quick steps
Use the search facilities to locate messages and other Outlook items
Work with message views
Create and work with colour categories
Create and use rules to manage your email messages
Use many Outlook features as you work with email messages
Schedule appointments and events in your calendar
Schedule meetings using Outlook
Monitor and manage your contacts within Outlook
Create and work with task requests

Key Topics

Editing Messages

Copying Text Within a Message
Copying Text Between Messages
Copying From Another Source
Deleting Text
Removing an Attachment

Organising Messages

Creating a Message Folder
Moving Messages
Copying Messages
Deleting Messages
Recovering Deleted Messages
Cleaning Up Conversations
Working With Favourites
Deleting Message Folders
Recovering Deleted Folders
Emptying Deleted Items
Automating Common Tasks With Quick Steps
Customising a Default Quick Step
Creating a Quick Step
Using Quick Steps
Archiving Messages
Recovering Archived Messages

Searching

Using Instant Search
Expanding the Search
Search Query Syntax
Search Query Syntax Dates and Size
Using Recent Searches
Search Options
Searching Other Outlook Items
Using a Search Folder
Customising Predefined Search Folders
Creating a Custom Search Folder

Working with Views

Changing the Current View
Arranging Messages Within a View
Sorting Messages Within a View
Working With Columns in a View
Formatting Columns in a View
Creating a Custom View
Adding a Filter to a Custom View
Deleting a Custom View

Colour Categories

Creating a New Colour Category
Assigning a Colour Category
Finding Messages With Categories
Removing Categories From Messages
Deleting a Colour Category

Working with Rules

About Rules
Creating a New Rule From a Template
Selecting the Rule Conditions
Selecting the Rule Actions
Selecting the Rule Exceptions
Naming and Reviewing the Rule
Testing the Rule
Managing Existing Rules

Email Techniques

Effective Email Management
Recalling a Sent Message
Printing a Message
Printing a Message List
Message Formats
Changing the Message Format
Choosing Themes or Stationery
Applying a Theme or Stationery to a Message
Turning Themes or Stationery Off
Applying a Theme
Saving a Message Draft
Using a Saved Message
Sending a Voting Message
Responding to a Voting Message
Tracking Voting Responses
Sending Automatic Responses

Appointments and Events

Quickly Scheduling an Appointment
Scheduling Using the Appointment Window
Rescheduling an Appointment to Another Day
Rescheduling an Appointment to Another Time
Creating Recurring Appointments
Changing Recurring Appointments
Scheduling an Event
Scheduling Free and Busy Times
Categorising Activities
Printing Your Calendar
Deleting Activities

Scheduling Meetings

Scheduling a Meeting
Meeting Response Options
Responding to Meeting Requests
Tracking Meeting Responses
Changing a Meeting
Adding or Removing Attendees
Preventing Responses
Cancelling a Meeting
The Scheduling Assistant
Using the Scheduling Assistant
Scheduling Meetings Using Calendar Groups

Managing Contacts

Adding a Contact From an Email
Pinning a Contact to Favourites
Contacting a Contact
Contacting a Contact From the People Peek
Forwarding Contacts
Creating a Contact Group
Using a Contact Group
Using a Partial Contact Group
Deleting Members From a Contact Group
Linking Contacts

Task Requests

How Task Requests Work
Creating a Task Request
Responding to a Task Request
Completing an Assigned Task
Viewing Updated Task Requests

Target Audience

This course is designed for users who are keen to learn how to use some of the more advanced aspects of Microsoft Outlook 2016 including organising email messages, scheduling meetings, creating and managing task requests, and the like.

We can also deliver and customise this training course for your organisation. For more information, please contact us on 1800 853 276.

Prerequisites

This course assumes some knowledge of Microsoft Outlook 2016 and it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.

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The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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