Cisco Prime Collaboration Assurance (CLS-PCA)

1 800 U Learn (853 276)

DDLS - Cisco Prime Collaboration Assurance (CLS-PCA)

Length

2 days

Price

$3190.00 inc GST

Reserve Your Spot

Overview

The Cisco Prime™ Collaboration Assurance version 9 instructor-led course offered by Cisco Learning Services High-Touch Delivery teaches students how to effectively use the Cisco Prime Collaboration product Assurance and Cisco® 1040 Sensors to manage Cisco Unified Communications.

The focus of the course is to provide knowledge about and practice with Cisco Prime Collaboration Assurance (PCA) functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams and completed calls. Cisco Prime Collaboration Assurance provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. It provides alerts and reports on service quality by monitoring active call streams and completed calls. This course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully use Cisco Prime Collaboration Assurance.

Key Topics

Detailed Info

Introduction to Cisco Prime Collaboration Assurance
Assuring Serviceability Using Cisco Prime Collaboration Assurance
Assuring Call Quality Using Cisco Prime Collaboration Assurance

Skills Gained

Key Topics

Target Audience

Prerequisites

Skills Gained

Upon completion of this course, you should be able to:

Describe what is meant by the term unified communications
Discuss the network management needs and challenges of unified communications
Describe the Cisco products for managing the Cisco Unified Communications systems
Understand the various service quality metrics and terminology for unified communications
Effectively use Cisco Prime Collaboration Assurance to:
- Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments
- View IP phones, devices, and logical and physical connectivity
- View alerts and events on the managed devices and run diagnostic procedures
- View service quality alerts and run diagnostic procedures
- Run diagnostic tests and reports on applications, network devices, and phones
- Automatically notify personnel of alerts and events
- Evaluate deployments and service provisioning with batch testing
Effectively use Cisco Prime Collaboration Assurance to:
- Manage and configure Cisco 1040 Sensors
- Collect and analyze voice-quality measurements through a combination of CDR records, Cisco Voice Transmission Quality metrics from Cisco IP phones, Cisco 1040 Sensors, and Network Analysis Modules version 4.0 and above
- Alert network support personnel to poor service quality conditions

Key Topics

Module 1: Introduction to Cisco Prime Collaboration Assurance

What Is Unified Communications?
Managing Unified Communications
Cisco Prime Collaboration Overview

Module 2: Assuring Serviceability Using Cisco Prime Collaboration Assurance

Getting Started
Device Management
Fault Management and Monitoring
Diagnostic Tests
Reports
Notification Services
Fine-Tuning of Polling and Threshold Settings

Module 3: Assuring Call Quality Using Cisco Prime Collaboration Assurance

Overview
Getting Started
Reports

Labs

Lab 1: Getting Started
Lab 2a: Preparing Assurance for Initial Use
Lab 2b: User-Defined Device Groups
Lab 3: Fault Management and Monitoring
Lab 4: Diagnostic Tests
Lab 5: Reports
Lab 6: Notification Services
Lab 7: Custom Polling and Threshold Settings
Lab 8: Managing Call Quality

Target Audience

This course is designed for Cisco Unified Communications administrators who will be monitoring Cisco Unified Communications infrastructure devices using Cisco Prime Collaboration Assurance. System administrators who manage the Cisco PCA server and prepare the network devices for network management services should also take the class. The primary audience for this course includes:

Cisco Unified Communications administrators
Network administrators
Cisco Prime Collaboration system administrators
Cisco Unified Communications system integrators, professional services, and consultants

Prerequisites

Understanding of network management concepts (Simple Network Management Protocol [SNMP], MIBs, and so on)
Internet web browser usability knowledge
TCP/IP networking
Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports and IP service-level agreements [SLAs])
Basic understanding of Cisco Unified Communications architecture
Basic Cisco Unified Communications Manager administration

Print course details

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

You don't appear to have Javascript enabled, our contact forms & booking process unfortunately requires it.

If you'd like more information, or to book a course please email us

Name*
First Last
Email*
Phone*
Organisation*
State*
Request further information for:
I’m booking for multiple attendees
- I’m booking for multiple attendees

Email Course Outline

Request a Callback

Enter your details below and we'll email you a pdf of the course outline.

Name*
First Last
Organisation
Email*
Course
Length
Price
Overview
Skills Gained
Key Topics
Target Audience
Prerequisites
FIfthTab
Course Meta

Enter your details below and one of our team will give you a call to answer any questions you may have.

Name*
First Last
Email*
Phone*
Organisation*
State*
Request further information for:

Pre-Course Requirements

This course has requirements which must be completed before commencing.
Please click here to view.

Testimonials

See what our clients have said about us