This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues.
You will troubleshoot a network with:
- A different area code deployed simulating the North American Dial Plan (NADP)
- Variable-length on-net dial plan supporting multiple sites with overlapping extensions
- Headquarters in North America with multiple branches in North America and Europe
- Local route groups and global transformations
- URI dialing
- Firewall traversal
- Video conferencing
This course prepares you for Cisco exam 300-080 CTCOLLAB.