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Conflict Resolution: SOS Conversations

  • Length 1 day or 2 half-days
  • Price $550 inc GST
Course overview
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Why study this course

Have you ever been in a conversation where there were high stakes, varied opinions and strong emotions and it didn’t go as well as you had hoped? Alternatively, do you just want to be more effective at having challenging conversations? If either of these apply to you, this course provides a valuable opportunity to overcome fear and have an effectual conversation that leaves both parties feeling satisfied and respected, regardless of the outcome.

In this session, we work with the intent, preparation, content and delivery of the message for the conversation. Participants will have their thinking challenged to create a generous intention for having a conversation and feel equipped and prepared to tackle challenges head on. Understanding the key principles of negotiation and how this may apply to SOS conversations, is something the participant will engage in throughout the course.

We will cover how people use their bodies to support their message and the powerful questions we can ask to ensure both parties walk away feeling content with how the conversation went.

Through experiential learning techniques and peer feedback, participants will go back to their organisations with practical and practiced skills to have an SOS conversation. This environment provides the opportunity to workshop a conversation in a simulated and safe setting for maximum value.

This course is appealing to aspiring, emerging and current leaders, business owners, salespeople, volunteers and teammates who want to be masterful in ensuring challenging conversations go well. There is an optional qualification upgrade available.

This course is often delivered in two half-days instead of one full day.

Delivered by Illuminate Group – Powered by DDLS.

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What you’ll learn

  • Understand the different types of conflict

  • Evaluate which resolution style is appropriate to the situation

  • Identify behavioral cues

  • Develop confidence and handle objections

  • Facilitating healthy conflict

  • How to match your presence with your message

  • Simulation in holding an uncomfortable conversation

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Anyone – current leaders, new leaders, emerging leaders, employees, individuals and volunteers.

Course subjects

  • The conflict spiral

  • How to prepare for a challenging conversation

  • Body language and presence


There are no compulsory prerequisites but An Introduction to Emotional Intelligence is recommended.


DDLS offers training through our partnership with Illuminate Group. This arrangement requires DDLS to provide your details to Illuminate for course registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.