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Cloud Computing and Virtualisation

CXM-202 Managing and Supporting a Mobility Solution with Citrix XenMobile

  • Length 3 days
  • Price $3740 inc GST
Course overview
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Why study this course

This course provides the skills necessary to manage, support, and troubleshoot a Citrix XenMobile 10 Enterprise environment. Students with limited or no XenMobile experience will gain an understanding of what is required to maintain the components of a XenMobile Enterprise solution. Students will have access to hands-on exercises within a virtual lab environment to understand basic details behind the installation of solution controllers, to configure and test policies, manage device and application usage, perform troubleshooting and reporting, and more.

It is recommends that students bring a mobile device (iPhone, Android or Windows device) to complete device enrollment and Worx-related exercises. This device should not be enrolled in another MDM solution, or would need to be unenrolled in order to use it to complete the mobile device-specific class exercises. Note: while Windows devices may be fully enrolled and used to test some configurations, they cannot be used in all exercises where iOS and Android devices may be used.

Please note:

  • Citrix now provide students with electronic courseware for all Citrix authorised training courses. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via before they attend their first day of class. This will ensure they have access to all Citrix authorised training content on day one of their booked Citrix course.

  • This course includes the Citrix exam which must be taken within 6 months of completing your course.

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What you’ll learn

Upon successful completion of this course, learners will be able to:

  • Manage a XenMobile implementation in a traditional IT infrastructure

  • Understand the enterprise mobility management architecture components at a high level

  • Perform common enterprise mobility management tasks

  • Use the XenMobile Server console to manage enterprise mobility activities

  • Understand the device enrollment process

  • Perform mobile application management

  • Monitor an enterprise mobility environment

  • Perform troubleshooting and reporting on a XenMobile Enterprise solution

Citrix at DDLS

Citrix provides server, application and desktop virtualisation, networking, software as a service, and cloud computing technologies. DDLS is the most experienced provider of Citrix training in Australia with 15 years as a Citrix CALC (Citrix Authorised Learning Center).

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is designed for IT professionals, systems engineers, server administrators, and Citrix Partners who need to know how to manage, support and troubleshoot a XenMobile Enterprise solution.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.

Course subjects

Get hands-on experience with:

  • Creating and deploying policies

  • Reconciling users with Active Directory

  • Adding, updating, and disabling/deleting MDX applications

  • Configuring passcode and restriction policies

  • Deploying required certificates to devices

  • Adding categories and applications to the XenMobile Server

  • Enabling encryption and other security settings

  • Configuring automated actions

  • Preventing access to uncompliant devices

  • Renewing APNS certificates

  • Enabling access to XenApp/XenDesktop resources for mobile users

  • Monitoring updates/patches

  • Customizing the WorxWeb browser experience

  • Running XenMobile connectivity checks

  • Locking or wiping devices that are lost or stolen

  • Troubleshooting authentication…and more!


Students can prepare for this course by gaining a basic understanding of the following concepts and technologies:

  • Systems administration – primarily Windows

  • Networking – IP addressing

  • Subnetting and VPNs

  • OSI Layers (including protocols: TCP/IP, SMTP, POP3)

  • Web-based technologies – Web Services and .Net

  • IT security standards – FIPS 140-2, PKI, SSL, SAML

  • Technical components of an enterprise IT infrastructure, including Active Directory, Microsoft SQL Server, IIS, Firewalls and virtualization

  • Networking and support challenges for wireless applications


This course has pre-reading or other preparation requirements which should be completed before you commence your course with us.

Please click here to view.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.