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Demystifying Vendor Management

  • Length 2 days
  • Price $1364 inc GST
Course overview
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Why study this course

Ideal for the IT Professional who needs to achieve the best value from vendor and partner relationships.

In this course, you will learn the skills needed to effectively manage vendors. This course is presented in a workshop format, with lectures, exercises, discussion and real life examples.

During this course you will also be introduced to the procurement life cycle and the core pillars of successful vendor management.

This session enables organisations to more effectively work with their service providers and their own staff to create long term value and increase ROI from each of their vendor relationships.

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What you’ll learn

  • How to select and retain vendors

  • How to maintain good vendor relationships

  • Types of vendor relationships

  • Signs of relationship deterioration

  • Reporting and measurement approaches

  • Negotiation techniques

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Anyone who interacts with vendors, either as a manager or a user of vendor supplied services.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.


Course subjects

  • The lifecycle approach to vendor relationships

  • Types of vendor relationships

  • Understanding the vendor and differentiating between organisational and vendor goals

  • Sources of relationship pain

  • Selection, management and retention of vendors

  • Vendor metrics, balanced scorecards and reporting

  • Types of vendor agreements

  • Contract types

  • Statements of Work

  • Service Level Agreements

  • Negotiation techniques


Prerequisites

None


Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.



Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.