DDLS is offering the Microsoft Digital Academy for students who need a flexible, self-paced mode of study. If you find it difficult to do full-time training, and would prefer to progress through lessons and learning around your work (and life) schedule, the Microsoft Digital Academy is for you.
This bootcamp-style program is completed over four weeks and includes weekly, online self-paced modules and online Q&A sessions with DDLS Microsoft Certified Trainers (MCTs) and industry professionals.
Best of all, you get to learn with a like-minded, fun and supportive community of students, and you will be ready for your Certification exam once you have completed the course. There’s even a live virtual graduation event!
We recommend that you set aside approximately one to two hours per week to ensure you have the depth of knowledge required to pass the exam. This would be enough to complete the self-paced online modules and online Q&A sessions. All events are optional and will be recorded if you can’t attend live and want to watch later.
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What you’ll learn
This program will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.
You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This program will include lectures as well as hands-on labs.
Skills Gained
After completing this program, you will be able to:
Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Sales
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)
Microsoft at DDLS
DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s first and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with DDLS you get more courses, more often, in more locations and from more vendors.
Who is the course for?
Ideal for candidates who are responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements and configuring the solution and applications. Individuals who complete this program would be tasked with implementing a solution using out of the box capabilities, codeless extensibility, application and service integrations.
Course subjects
MB-910T00 – Microsoft Dynamics 365 Fundamentals (CRM)
Module 1: Fundamentals of Dynamics 365 Marketing
Module 2: Fundamentals of Dynamics 365 Sales
Module 3: Fundamentals of Dynamics 365 Customer Service
Module 4: Fundamentals of Dynamics 365 Field Service
Module 5: Fundamentals of Dynamics 365 Project Operations (CRM)
Prerequisites
Familiarity of business applications and the desire to customise and implement them for your business.
FREE EBOOK: The Value of Microsoft Certification
Microsoft cloud skills training and certification - a must have for business
DDLS is your best choice for training and certification in Microsoft’s leading technologies and services. We’ve been delivering training across all Microsoft products for over 30 years. We are Australia’s first Microsoft Gold Learning Solutions Partner.
Terms & Conditions
Training is assigned to one user and is not transferable.
Request Course Information
By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.
