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Implementing Cisco Collaboration Applications (CLICA)

  • Length 5 days
  • Price $6490 inc GST
  • Version 1.0
Course overview
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Why study this course

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection and Cisco Unity Express.

Through a combination of lessons and hands-on training, you’ll acquire the skills to maximise the agility of robust management systems.

This course will help you to:

  • Acquire the knowledge to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express

  • Gain hands-on experience enabling Single Sign-On (SSO) across Cisco Unified Communications solutions

This course also helps prepare you to take the 300-810 CLICA exam, which is part of the CCNP Collaboration certification.

Digital courseware: Cisco provides students with electronic courseware for this course. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via learningspace.cisco.com before they attend their first day of class. Please note that any electronic courseware or labs will not be available (visible) until the first day of the class.

Aligns to certification

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What you’ll learn

After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration

  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers

  • Configure and troubleshoot Cisco Unity Express

  • Describe SSO for Cisco Unified Communications applications

  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications

  • Customise the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality

  • Configure and troubleshoot chat rooms and message archiving

  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence

  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server

  • Configure call recording and monitoring


Cisco at DDLS

DDLS is a Platinum Learning Partner and we are the largest provider of authorised Cisco training in Australia, offering a wider range of Cisco courses, run more often than any of our competitors. DDLS has won awards such as ANZ Learning Partner of the Year (twice!) and APJC Top Quality Learning Partner of the Year.


Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is designed primarily for professionals in the following job roles:

  • Collaboration engineers

  • Collaboration administrators

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.


Course subjects

  • Configuring and Troubleshooting Cisco Unity Connection Integration

  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers

  • Troubleshooting Cisco Unity Connection

  • Configuring and Troubleshooting Cisco Unity Express

  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications

  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber

  • Customising Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality

  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving

  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service

  • Integrating Cisco Unified Attendant Console Advanced

  • Implementing Call Recording and Monitoring


Prerequisites

Before taking this course, you should have the following knowledge and skills:



PRE-COURSE PREPARATION

This course has pre-reading or other preparation requirements which should be completed before you commence your course with us.

Please click here to view.


Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.



Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.