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ITIL® 4 Leader: Digital and IT Strategy (DITS)

  • Length 3 days
  • Price $2689.50 inc GST
  • Inclusions Exam voucher
Course overview
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Why study this course

The ITIL 4 Digital and IT Strategy (DITS) course is designed and aimed at Business Managers and Leaders, enabling them to make informed decisions around the digital transformation of their business. The course provides the skills to align, implement and drive digital change and strategies within the wider business, using and supported by the ITIL framework.

This course includes a digital copy of the ITIL DITS Official Guidance handbook, containing practical material for reference back in the workplace.

Assessment for this course requires successfully completing the Practical Case Study assignments during the course and successfully passing the ITIL 4 Digital and IT Strategy (DITS) Exam.

This course pricing includes a voucher for the DITS Exam, which is an online proctored exam through PeopleCert. It is a 60-minute closed book exam consisting of 30 multiple choice questions, with a pass mark of 70% (21/30). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.

After passing the exam, each student’s certificate will be made available to them via PeopleCert.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

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What you’ll learn

The purpose of the ITIL 4 DITS course is to provide candidates with an understanding of:

  • how to use ITIL guiding principles in business activities and the decision making process

  • how to use digital strategy and respond to digital disruption

  • the concepts of Digital and IT Strategy compared to the ITIL service value system

  • the strategic approach of digital and information technology in organisations

  • how an organisation implements and uses Digital and IT Strategy

  • how to assess the risks and identify opportunities of Digital and IT Strategy

  • the steps and leverage techniques involved in defining a Digital and IT Strategy

  • how to implement Digital and IT Strategies


DDLS is an Accredited Training Organization for ITIL, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is designed for those in leadership or decision making positions who are responsible for determining strategic direction and to enable the driving of change of the digital landscape within the business

This course and the related certification is recommended for:

  • Senior Business Leaders

  • Managers

  • Stakeholders

  • Anyone holding current ITIL Qualification wanting to pursue a leadership path

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276).

Course subjects

Module 1: Key Concepts of Digital and IT Strategy

  • Digital, Information, Operational, and Communication Technology

  • Digital Organisation, Digital Business, Digitisation, and Digital Transformation

  • Services, Products, and Competitive Advantage

  • Tiers of Strategy

  • Business Models

  • Operating Models

Module 2: Strategy and the Service Value System

  • Opportunity and Demand

  • Value

  • Governance

  • ITIL Guiding Principles

  • Continual Improvement

  • ITIL Practices and Services

Module 3: What's the Vision?

  • Digital Disruptions

  • Balanced Strategic Focus

  • Positioning Tools for Digital Organisations

Module 4: Where are we NOW?

  • Environmental Analysis

  • Opportunity Analysis

  • Digital Readiness Assessment

Module 5: Where do you Want to be and how do you get There?

  • Strategy Planning

  • Financial Aspects of Digital and IT Strategy

  • Business Models for Strategy Planning

  • Portfolio Optimisation

  • Strategic Approaches for Customer/Market Relevance

  • Strategic Approaches for Operational Excellence

  • Strategic Approaches to Evolution

  • Strategic Approaches to Social Responsibility and Sustainability

Module 6: Managing Strategic Initiatives

  • How Strategies are Implemented

  • Coordinating Strategy and Strategic Initiatives

  • Leading Digital Transformation

  • Digital Leadership

Module 7: Measuring the Strategy

  • Key Facts About Measurement

  • Measuring a Strategy

  • Instrumenting Strategy

Module 8: Keeping the Momentum Going

  • Long-Term Momentum: Ensuring Organisational Viability

  • Short-Term Momentum: Parallel Operation

Module 9: Managing Innovation and Emerging Technologies

  • Managing Innovation

  • Formal Approach to Innovation Management

  • Culture that Supports Innovation

  • Approaches to Innovation

  • Evaluating and Adopting Emerging Technology

Module 10: Managing Strategic Risk

  • Risk Management

  • Risk Identification

  • Risk Posture

  • Risk Treatment


A pass in the ITIL 4 Foundation exam. Proof will need to be provided before attending this course.

Industry Association Recognition

Project Management Institute (PMI)®

  • Contact Hours: 21 hours

  • Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring.

Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process.

For full details please see the PeopleCert Guide for Online Proctored Exams - Windows or Mac version.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.