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ITIL® 4 Overview

  • Length 1 day
  • Price $951.50 inc GST
Course overview
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Why study this course

ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach that is more versatile than ITIL v3, retaining much of what made v3 valuable while also enabling you to work faster, work smarter, and benefit from a collaborative, human-centric approach.

The ITIL 4 Overview course is designed for individuals or organisations who require just an overview of ITIL and IT Service Management.

The course can be customised to suit an organisation’s requirements if desired.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.

What you’ll learn

By attending this course participants will gain an overview of the ITIL 4 terminology, structure and basic concepts as well as comprehending the core principles of ITIL 4 practices for IT Service Management.

Participants will better appreciate the role which IT plays as a service provider to other parts of the business, as well as integration to other models.


DDLS is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Those who would like to or need to know more about ITIL, but who don’t need the detail and depth which our three-day ITIL 4 Foundation course offers.

This course can be attended by individuals who have anything from very little IT knowledge, through to deep IT knowledge. The focus is on best practice processes, organisational structure and flow of information – not on the technology.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.

Course subjects

Introduction to ITIL

  • What is ITIL?

  • Core Library

Service Management Overview

  • IT Service Management in the Modern World

  • Basic Definitions

Service Relationship

  • Value co-creation

  • Outcomes

Four Dimensions of Service Management

  • Organisations and People

  • Information and Technology

  • Partners and Suppliers

  • Value Streams and Processes

  • Basic Definitions

  • External Factors

  • Value Stream Exercise

Guiding Principles

The ITIL Service Value System (SVS)

  • SVS Components

  • SVS Inputs and Outputs

  • Service value chain

  • Eco System

  • Service Value System Exercise


  • General Management Practices

  • Service Management Practices

  • Technical Management Practices

  • High Velocity Service Management

Integration with Other Models


  • Certification Structure

  • Foundation Syllabus


  • Next Steps




This course has pre-reading or other preparation requirements which should be completed before you commence your course with us.

Please click here to view.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.