What you’ll learn
By attending this course participants will gain an overview of the ITIL 4 terminology, structure and basic concepts as well as comprehending the core principles of ITIL 4 practices for IT Service Management.
Participants will better appreciate the role which IT plays as a service provider to other parts of the business, as well as integration to other models.
ITIL at DDLS
DDLS is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.
Stay ahead of the technology curve
Don’t let your tech outpace the skills of your people
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Who is the course for?
Those who would like to or need to know more about ITIL, but who don’t need the detail and depth which our three-day ITIL 4 Foundation course offers.
This course can be attended by individuals who have anything from very little IT knowledge, through to deep IT knowledge. The focus is on best practice processes, organisational structure and flow of information – not on the technology.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.
Introduction to ITIL
What is ITIL?
Service Management Overview
Four Dimensions of Service Management
The ITIL Service Value System (SVS)
General Management Practices
Service Management Practices
Technical Management Practices
High Velocity Service Management
Integration with Other Models
This course has pre-reading or other preparation requirements which should be completed before you commence your course with us.
Please click here to view.
Terms & Conditions