The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course is designed to provide IT practitioners with an understanding of the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, and more.
This three-day course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It leads organisations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
The ITIL 4 DSV course is part of the ITIL 4 Managing Professional (MP) stream, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
This course includes a digital copy of the ITIL DSV Official Guidance handbook, containing practical material for reference back in the workplace.
This course pricing includes a voucher for the ITIL 4 Drive Stakeholder Value (DSV) Exam, which is an online proctored exam through PeopleCert. It is a 90-minute closed book exam consisting of 40 multiple choice questions, with a pass mark of 70% (28/40). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.
After passing the exam, each student’s certificate will be made available to them via PeopleCert.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.