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ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

  • Length 3 days
  • Price $2585 inc GST
  • Inclusions Exam voucher
Course overview
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Why study this course

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

The ITIL 4 DPI course provides the practical skills necessary to create a “learning and improving” IT organisation, with a strong and effective strategic direction. With the help of ITIL 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL 4 DPI certification exam.

The course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

The ITIL 4 DPI course is common to both ITIL 4 streams: Managing Professional and Strategic Leader.

  • The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows

  • The Strategic Leader (SL) stream recognises the value of ITIL, not just for IT operations, but for all digitally-enabled services

This course includes a digital copy of the ITIL DPI Official Guidance handbook, containing practical material for reference back in the workplace.

This course pricing includes a voucher for the ITIL 4 Direct, Plan and Improve (DPI) Exam, which is an online proctored exam through PeopleCert. It is a 90-minute closed book exam consisting of 40 multiple choice questions, with a pass mark of 70% (28/40). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.

After passing the exam, each student’s certificate will be made available to them via PeopleCert.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

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What you’ll learn

The purpose of the ITIL 4 DPI course is to provide candidates with an understanding of:

  • the key concepts of Direct, Plan and Improve

  • the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

  • the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

  • how to use the key principles and methods of continual improvement for all types of improvements

  • how to use the key principles and methods of Organisational Change Management to direction, planning and improvement

  • how to use the key principles and methods of measurement and reporting in directing, planning and improvement

  • how to direct, plan and improve value streams and practices

  • how to manage risks in an effective way during direction, planning, and improvement

  • how to manage portfolios and make effective decisions

  • how to develop an effective business case

  • how to direct strategies and actions through Governance, Risk, and Compliance (GRC)

  • how to develop meaningful, detailed value stream maps (VSM)

  • continual improvement of the service value chain and practices


DDLS is an Accredited Training Organization for ITIL, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is aimed at the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.

Anyone wishing to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation must attend.

This course and the related certification can be beneficial for the following roles:

  • IT Support Staff

  • IT Consultants

  • Business Managers

  • Business Process Owners

  • IT Developers

  • Service Providers

  • System Integrators

  • Anyone working in a Devops team

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276).

Course subjects

Module 1: Course Introduction

  • Let’s Get to Know Each Other

  • Course Overview

  • ITIL 4 Certification Scheme

  • Course Learning Objectives

  • Course Components

  • Course Agenda

  • Module-End Exercises

  • Exam Details

Module 2: Core Concepts of DPI

  • Key Terms and Learning Objectives

  • Basics of Direction

  • Basics of Planning

  • Basics of Improvement

  • Other Core Elements

Module 3: DPI through Service Value Chain and Guiding Principles

  • Key Terms and Learning Objectives

  • DPI of the SVS

  • DPI of Guiding Principles

Module 4: Role of Direction in Strategy Management

  • Key Terms

  • Introducing Startegy Management

  • Developing Effective Strategies

Module 5: Implementation of Strategies

  • Key Terms and Learning Objectives

  • Managing Risks

  • Making Decisions through Portfolio Management

  • Directing via Governance, Risk, and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

  • Key Terms and Learning Objectives

  • Core Concepts of Assessment

  • Conducting Effective Assessments

  • Core Concepts of Planning

Module 7: Assessment and Planning through Value Stream Maps (VSM)

  • Key Terms and Learning Objectives

  • Introducing VSM

  • Developing VSM

  • Knowing More About VSM

Module 8: Measurement, Reporting, and Continual Improvement

  • Key Terms and Learning Objectives

  • Measurement and Reporting

  • Alignment of Measurements and Metrics

  • Success Factors and Key Performance Indicators

  • Continual Improvement

Module 9: Measurements and Continual Improvement through Dimensions and SVS

  • Key Terms and Learning Objectives

  • Measurements for the Four Dimensions

  • Continual Improvement of the Service Value Chain and Practices

Module 10: OCM Principles and Methods

  • Key Terms and Learning Objectives

  • Basics of OCM

  • OCM throughout DPI and Service Value Chain

  • Resistance and Reinforcement

Module 11: Communication Principles and Methods

  • Key Terms and Learning Objectives

  • Basics of Effective Communication

  • Communication with Stakeholders

Module 12: SVS Development Using Four Dimensions

  • Key Terms and Learning Objectives

  • Organisations and People in the SVS

  • Partners and Suppliers in the SVS

  • Value Streams and Processes in the SVS

  • Information and Technology in the SVS


A pass in the ITIL 4 Foundation exam. Proof will need to be provided before attending this course.

Industry Association Recognition

Project Management Institute (PMI)®

  • Contact Hours: 21 hours

  • Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring.

Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process.

For full details please see the PeopleCert Guide for Online Proctored Exams - Windows or Mac version.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.