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ITIL courses

DDLS offers a large range of ITIL training courses, a widely accepted approach to IT service management, from foundation to expert level.

Authorised ITIL partner

DDLS is an Accredited Training Organization for ITIL, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.


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Intro

The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM).


ITIL Training with DDLS

DDLS is the largest provider of corporate IT and process training in Australia. We partner with world-class companies to help both individuals and organisations in the IT industry get to (or remain at) the top of their game. We have convenient locations, flexible delivery methods, industry-accredited trainers, and state-of-the-art course material.

DDLS is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Manager Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.

World’s best practice in IT Service Management captured in ITIL strengthened with the richness of our instructors’ experience in this area ensures your ITIL education with us is relevant and practical.

More information on ITIL certifications can be found on our certifications pages.


ITIL 4 FAQs

We have compiled answers to some Frequently Asked Questions about ITIL 4 on our blog here.

AXELOS has also provided this short video about the transition from ITIL v3 to ITIL 4.


Weekend and Evening Courses

We sometimes offer the opportunity to learn ITIL 4 Foundation in the evenings or Upgrade to ITIL 4 Foundation on a weekend.

Please see dates on the ITIL 4 Foundation Evening Course page or Upgrade to ITIL 4 Evening Course page and book now!

If no dates are currently listed, you can register your interest by contacting your Account Manager on 1800 853 276 or by emailing [email protected].


PRE-COURSE PREPARATION

This course has pre-reading or other preparation requirements which should be completed before you commence your course with us.

Please click here to view.


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