This advanced 5-day course is often called the capstone course; it is the final requirement for achieving the ITIL Expert certification.
The course concentrates on the management of IT services right across the ITSM lifecycle and provides participants with the knowledge and capabilities required for implementing Service Management according to ITIL and then managing and improving on an on-going basis.
A copy of the official Passing Your ITIL Managing Across the Lifecycle Exam Publication is also included as part of the training package.
This course concludes with a 120 minute examination, consisting of ten (10) multiple choice, gradient-scored questions based upon a single case study, issued during the course, with additional short scenarios to provide additional context for each question. Each question will have four possible answer options: one is worth 5 marks, one is worth 3 marks, one is worth 1 mark and one is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (or 70%) in order to have passed this examination.
It is highly recommended that you spend some time before this course begins and each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam. Information will be made available to you prior to the course to help you prepare for it as part of this personal study.
Successful candidates will be awarded 5 credits towards the ITIL Expert certification.
Successfully attaining the ITIL Intermediate Certificate for Managing Across the Lifecycle (MALC) is the final requirement for being awarded the ITIL Expert certification.