This intermediate course enables you to gain a deep understanding of the ITIL Continual Service Improvement phase to enhance the quality of IT service provision.
The course covers the management and control of the activities and techniques within the Continual Service Improvement stage. A copy of the official ITIL Continual Service Improvement 2011 Lifecycle Publication is also included as part of the training package.
This course pricing includes a voucher for the ITIL Continual Service Improvement Exam which can be taken via remote proctor. Practice exam papers are provided in the course, and reviewed to assist in preparation.
The CSI exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is a minimum of 70%. Successful candidates will be awarded 3 credits towards the ITIL Expert certification.
It is highly recommended that you spend some time before this course begins and each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.