The ITIL 4 Strategist: Direct, Plan and Improve (DPI) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
The ITIL 4 DPI course provides the practical skills necessary to create a “learning and improving” IT organisation, with a strong and effective strategic direction. With the help of ITIL 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL 4 DPI certification exam.
The course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
The ITIL 4 DPI module is common to both ITIL 4 streams: Managing Professional and Strategic Leader.
- The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows
- The Strategic Leader (SL) stream recognises the value of ITIL, not just for IT operations, but for all digitally-enabled services
This course also includes a copy of the ITIL DPI Handbook, containing practical material for reference back in the workplace.
The course pricing includes the ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam at the end of day 3 of the course. It is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40). Practice exam papers and questions are provided, and reviewed to assist in preparation.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.