ITIL® Service Capability – Release, Control and Validation (RCV)

Length

5 days

Price

$4510.00 inc GST

Inclusions

Exam on day 5

Overview

This intermediate course builds on the general principles covered as part of the ITIL Foundation Certificate course and provides in-depth knowledge of the ITIL RCV topics as specified in the ITIL Service Capability curriculum. This includes Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Change Evaluation and Knowledge Management.

Examination

The RCV exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 4 credits towards the ITIL Expert certification.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Key Topics

Detailed Info

Service Management as a practice
Processes pertaining to the capability of RCV
Change Management
Release and Deployment Management
Service Validation
Service Asset and Configuration Management
Request Fulfilment
Change Evaluation
Knowledge Management
Common Service Operation activities related to RCV processes
Organising for Service Operation
RCV Roles and Responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and Risks
CSI as a consequence of effective RCV

Skills Gained

Key Topics

Target Audience

Prerequisites

Industry Association Recognition

Skills Gained

Proven industry best practice provides knowledge on ITIL terminology, process structure, roles, functions and activities that will assist in improving services by providing effective infrastructure management whilst responding to changes in a controlled and timely manner.

The course provides participants with practical guidance on the design and implementation of integrated end-to-end processes and functions involved in achieving control and stability within an IT infrastructure, with reference to the Service Lifecycle approach as described in ITIL.

Key Topics

Service Management as a practice
Processes across the Service Lifecycle pertaining to the capability of RCV
Change Management as a capability to realise successful service transition
Release and Deployment Management to promote new or modified services to production, whilst protecting the live environment
Service Validation and testing as a capability to assure the integrity and the quality of service transition
Service Asset and Configuration Management as a capability to monitor the state of service transition
Request Fulfilment for managing all service requests through to completion
Change Evaluation to review the intended and unintended effect of a change, and the associated potential risks
Knowledge Management as part of enhancing the on-going management decision support and service delivery capability
Common Service Operation activities related to RCV processes
Organising for Service Operation which describes functions to be performed within RCV processes
RCV Roles and Responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and Risks
CSI as a consequence of effective RCV processes

Target Audience

The course is suitable for individuals who require an in-depth understanding of Release, Control and Validation processes and how this may be used to enhance the quality of IT service provision within an organisation.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.

Prerequisites

A pass in the ITIL^® 4 or ITIL V3 or ITIL 2011 Foundation exam or the ITIL V2-V3 Bridging exam from either EXIN, ISEB/BCS or APMG. Proof will need to be provided before attending the course.

Candidates should have exposure to basic concepts in IT and related work experience of at least two years.

This course is based on material published in the ITIL v3 publications. Though ITIL 4 Foundation Certificate is an acceptable pre-requisite, we strongly recommend that any candidate whose exposure to IT Service Management is purely from ITIL 4 Foundation familiarise themselves with the differences between ITIL v3 and ITIL 4.

Industry Association Recognition

Project Management Institute (PMI)^®

Contact Hours: 35 hours
Professional Development Units (PDUs): 35 PDUs

Australian Institute of Project Management (AIPM)

Continual Professional Development (CPD) points: 10 points

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The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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Adelaide

Melbourne

Virtual-Classroom

23 Nov - 27 Nov

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Pre-purchase a bundle of ITIL^® Service Capability public training courses at a discounted price. Save on the standard RRP when you purchase the training in packs of 3, 6 or 12.

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Pre-Course Requirements

This course has requirements which must be completed before commencing.
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Length

Price

Inclusions

Overview

Key Topics

Skills Gained

Key Topics

Target Audience

Prerequisites

Industry Association Recognition

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