ITIL® Service Lifecycle – Service Design (SD)

Length

4 days

Price

$3630.00 inc GST

Inclusions

Exam on day 4

Overview

This intermediate course delves into the practical aspects of the ITIL Service Lifecycle and covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes. A copy of the official ITIL Service Design 2011 Lifecycle Publication is also included as part of the training package.

Examination

The Service Design exam is challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark is 70% or more. Two practice exam papers will be provided to assist with preparation. Successful candidates will be awarded 3 credits towards the ITIL Expert certification.

It is highly recommended that you spend some time before this course begins and each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Key Topics

Detailed Info

Design Coordination
Service Catalogue Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management

Skills Gained

Key Topics

Target Audience

Prerequisites

Industry Association Recognition

Skills Gained

Introduction to Service Design
Service Design principles, purpose and objectives
Interaction of Service Design and other phases of the Lifecycle
Managerial and supervisory aspects of the Service Design processes, methods and functions including design coordination, service catalogue management, service level management, supplier management, availability and capacity management, IT service continuity and information security management
Organising for Service Design
Technology considerations

Key Topics

Design Coordination
Service Catalogue Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management

Target Audience

The course is designed for but not limited to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of activities within the Design stage of the Service Lifecycle.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.

Prerequisites

A pass in the ITIL^® 4 or ITIL V3 or ITIL 2011 Foundation exam or the ITIL V2-V3 Bridging exam from either EXIN, ISEB/BCS or APMG. Proof will need to be provided before attending the course.

Candidates should have exposure to basic concepts in IT and related work experience of at least two years.

This course is based on material published in the ITIL v3 publications. Though ITIL 4 Foundation Certificate is an acceptable pre-requisite, we strongly recommend that any candidate whose exposure to IT Service Management is purely from ITIL 4 Foundation familiarise themselves with the differences between ITIL v3 and ITIL 4.

Industry Association Recognition

Project Management Institute (PMI)^®

Contact Hours: 28 hours
Professional Development Units (PDUs): 28 PDUs

Australian Institute of Project Management (AIPM)

Continual Professional Development (CPD) points: 10 points

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The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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Length

Price

Inclusions

Overview

Key Topics

Skills Gained

Key Topics

Target Audience

Prerequisites

Industry Association Recognition

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