The ITIL Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL® for their organisation. This course is the next step for individuals who have earned ITIL Certification, specifically those who have attended any intermediate modules, and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL Practitioner will focus on the ‘how’.
This immersive case study driven course is developed by practitioners for practitioners! During the 2-day course, individuals, teams, and organisations will learn to address the challenges faced by them due to IT Service Management (ITSM) improvement initiatives.
The course is packed with interactive assignments, tools, checklists, and guidance on how to make the improvement changes happen. You will learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps you in practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give you an ongoing support throughout your improvement journey.
ITIL Practitioner does not replace any of the existing ITIL qualifications but is designed as a bridge between the Foundation and Intermediate courses.
This course also includes the ITIL Practitioner Guidance, the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
This course pricing includes a voucher to sit the ITIL Practitioner Exam at your own convenience. It is an open book exam (unmarked copy of ITIL Practitioner Guidance only) of 2 hours and 15 minutes (15 minutes extra time for non-native English speakers). It is comprised of 40 multiple choice questions based on a scenario and requires a score of 70% to pass. A practice exam paper will be provided to assist with preparation. Instructions on how to book a web proctored exam can be found in the links section on the right side of this page.
Successful candidates will be awarded 3 credits towards the ITIL Expert certification.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.
Find out more about ITIL Practitioner with this short video from AXELOS.