Got a question? Call 1800 853 276   |   

Microsoft Dynamics 365 courses

Build your Microsoft Dynamics 365 skills. If you’re getting started or want to take your skills to the next level, DDLS offers a full range of Dynamics 365 training.

Master Microsoft Dynamics 365’s next generation business applications and open up new job opportunities. At DDLS you can take advantage, with hands-on training to build your skills. Learn how to support the digital transformation that improves business outcomes, creates more meaningful customer engagement, and uses AI to automate everyday tasks. Choose from training options on Microsoft Dynamics 365 for finance and operations, customer engagement, Power Apps, and more.


Talk to us

Complete the form, and we'll get in touch, plus send you a course brochure.

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.



Customer Engagement Apps (CRM) Certifications Overview

Build stronger relationships, track leads and deliver actionable data

Fundamentals

Dynamics 365 Fundamentals: Customer Engagement Apps (CRM)

The customer engagement apps fundamentals certification validates broad exposure to the customer engagement capabilities of Dynamics 365, building on a foundational understanding of  business operations, IT, and customer relationship management.

Skills Required:     

  • Identify Microsoft platform components for Dynamics 365

  • Describe artificial intelligence and mixed reality in Dynamics 365

  • Describe model-driven apps

  • Describe finance and operations apps

Role-Based

Dynamics 365 Sales Functional Consultant Associate

The sales functional consultant associate focuses on customer engagement and implements solutions that support a  sales lifecycle to meet revenue targets,  business strategies, and company objectives.

Skills Required:

  • Perform configuration

  • Manage core sales entities

  • Manage sales entities

Dynamics 365 Marketing Functional Consultant Associate

The marketing functional consultant associate focuses on customer engagement, has marketing experience, and implements solutions that attract and convert leads, build brand  awareness, and standardise omnichannel messaging.

Skills Required:

  • Configure marketing applications

  • Manage segments and lists

  • Create and manage marketing forms and pages

  • Manage leads

  • Create and manage marketing emails

  • Manage customer journeys

  • Manage events and webinars

  • Configure and analyze customer responses

Dynamics 365 Customer Service Functional Consultant Associate

The customer service functional consultant associate builds CX solutions that are fast and agile and that leverage AI to drive actionable insights that anticipate customer needs.

Skills Required:

  • Perform configuration

  • Manage cases and the knowledge base

  • Manage queues, entitlements, and SLAs

  • Configure Forms Pro

Dynamics 365 Field Service Functional Consultant Associate

The field service functional consultant associate configures the field service application and manages its lifecycle.

Skills Required:

  • Configure field service  applications

  • Manage work orders

  • Schedule and dispatch work orders

  • Manage field service mobility

  • Manage inventory and purchasing

  • Manage assets and agreements

Finance and Operations Apps (ERP) Certifications Overview

Fundamentals

Dynamics 365 Fundamentals: Finance and Operations Apps (ERP)

The finance and operations apps fundamentals certification validates broad exposure to the enterprise resource planning capabilities of Dynamics 365, building on a foundational understanding of financial principles and business operations.

Skills Required:   

  • Identify Microsoft platform components for Dynamics 365

  • Describe artificial intelligence and mixed reality in Dynamics 365

  • Describe model-driven apps

  • Describe finance and operations app

Role-based

Dynamics 365 Finance Functional Consultant Associate

The finance functional consultant associate unifies global financials and automates tasks and workflows.

Skills Required: 

  • Set up and configure financial management

  • Manage and apply common processes

  • Implement and manage accounts payable and receivable

  • Manage budgeting and fixed assets

Dynamics 365 Supply Chain Management Manufacturing Functional Consultant Associate

The supply chain management manufacturing functional associate implements manufacturing business solutions to meet customer business requirements.

Skills Required:       

  • Set up and configure manufacturing

  • Create and manage production and lean orders

  • Create, process, and manage production batch orders

Dynamics 365 Supply Chain Management Functional Consultant Associate

The supply chain management functional  consultant implements supply chain  management practices, including  procurement, trade, logistics, warehouse management, and transportation management.

Skills Required:

  • Implement product information management

  • Implement inventory management

  • Implement and manage supply chain processes

  • Implement warehouse management and transportation management,  and perform business processes

Dynamics 365 Finance and Operations Apps Developer Associate

The finance and operations apps developer associate designs, develops, secures, and extends Dynamics 365 implementations.

Skills Required:

  • Plan architecture and solution design

  • Apply developer tools

  • Design and develop AOT elements

  • Develop and test code

  • Implement reporting

  • Integrate and manage data solutions

  • Implement security and optimize performance

Dynamics 365 Business Central Functional Consultant Associate

Dynamics 365 Business Central Functional Consultants are responsible for implementing core application setup processes for small and medium businesses.

Skills Required:     

  • Identify solution requirements

  • Design solution components

  • Define solution testing and  management strategies

Dynamics 365 Finance and Operations Apps Solution Architect Expert

The finance and operations apps solution architect expert is a trusted advisor who provides information technology solutions to meet business needs.

Skills Required:

  • Identify solution requirements

  • Design solution components

  • Define solution testing and management strategies

Download Microsoft Business Applications Certification Poster

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.