What you’ll learn
After completing this course, students will be able to:
Configure advanced settings
Manage marketing content, templates and integrations
Create and manage leads
Design and create marketing forms and pages
Create and manage segments
Set up and launch customer journeys
Create and manage events
Distribute and analyze surveys
Microsoft Dynamics 365 at DDLS
DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s First and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.
Stay ahead of the technology curve
Don’t let your tech outpace the skills of your people
Quality instructors and content
Expert instructors with real world experience and the latest vendor- approved in-depth course content.
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Who is the course for?
This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 for Marketing for businesses.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.
Module 1: Configure Dynamics 365 MarketingIn this module, you will learn about advanced settings, marketing content, templates and integrations in Dynamics 365 for Marketing.
Configure organization and management settings
Configure marketing settings
Configure events settings
Module 2: Manage segments and listsThis module will review how to create, manage and use segments and subscription centers.
Module 3: Manage marketing forms and pagesThis module will cover how to create marketing forms and pages.
Manage marketing pages
Module 4: Manage leads, accounts, and contactsThis module will cover how to manage customers as accounts or contacts, and how to nurture them through the lead lifecycle.
Module 5: Manage marketing emails and customer journeysThis module will cover how to create email messages and customer journeys in Dynamics 365 Marketing.
Create marketing emails
Create customer journeys
Module 6: Manage eventsThis module will review the customer journey creation process.
Module 7: Create surveys with Dynamics 365 Customer VoiceThis module will demonstrate how to create and distribute surveys to customers.
Module 8: Analyze insights in Dynamics 365 MarketingIn this module, you will learn about using insights functionality to view and analyze data related to your marketing initiatives.
Before attending this course, students must have:
Terms & Conditions