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Microsoft MB-240T00 - Microsoft Dynamics 365 for Field Service

  • Length 3 days
  • Price $2750 inc GST
  • Version A
Course overview
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Why study this course

Dynamics 365 Field Service helps organisations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.

This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organisational considerations that will drive configuration decisions and common configuration aspects.

This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organisational goals.

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What you’ll learn

After completing this course, students will be able to:

  • Identify the key components involved in Field Service Implementations.

  • Define the products and services that will be delivered to customers.

  • Determine which pricing options to use in specific scenarios.

  • Determine which resources are required.

Microsoft Dynamics 365 at DDLS

DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s First and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276).

Course subjects

Module 1: Configure Field Service
In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including bookable resources


  • Configure Microsoft Dynamics 365 Field Service

  • Configure bookable resources

  • Schedule crews, facilities, and resource pools

Module 2: Manage work orders
In this module, we will explore work orders, incident types and inspections.Lesson

  • Work order management, agreements, inventory and purchasing

  • Manage incident types

  • Inspections

Module 3: Schedule and dispatch work orders
In this module, we will learn how to work with the schedule board to schedule and dispatch work orders


  • Manage scheduling options

  • Customise the schedule board

  • Deploy Resource Scheduling Optimisation (RSO)

Module 4: Field Service Mobile App
In this module, we will learn how customise and configure the Field Service mobile app.


  • Get started with the Field Service mobile app

  • Customise and configure the mobile app

  • Integrate Remote Assist

Module 5: Manage inventory and purchasing
In this module, we will learn how to manage inventory and purchasing in work ordersLesson

  • Configure Field Service work orders

Module 6: Implement assets and connected devices
In this module, we will introduce Connected Field Service, customer assets and creating work orders from IoT dataLesson

  • Customer assets

  • Create work orders from IoT data

Module 7: Microsoft Power Platform and Field Service
In this module, we will learn how to use the Microsoft Power Platform to create custom apps to enhance your Field Service solutionLesson

  • Create custom apps

  • Gather feedback with Customer Voice


Basic understanding of Dynamics 365 features, functionality, and navigation.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.


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