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Microsoft MB-260T00 - Microsoft Customer Data Platform Specialty

  • Length 4 days
  • Price $3630 inc GST
  • Version A
Course overview
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Why study this course

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.

In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data.

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What you’ll learn

After completing this course, students will be able to:

  • Clean, transform, and ingest data into Dynamics 365 Customer Insights

  • Create a unified customer profile

  • Work with Dynamics 365 Audience insights

  • Enrich data and predictions

  • Set up and manage external connections

  • Administer and monitor Customer Insights




Microsoft Dynamics 365 at DDLS

DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s First and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.


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Who is the course for?

Students should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276).


Course subjects

Module 1: Get started with the Customer Data Platform
This module will cover the business value of a customer data platform and the user interface of Dynamics 365 Customer Insights.

Lessons

  • Introduction to the Customer Data Platform

Module 2: Ingest data into Customer Insights
This module will cover how to clean, transform, and import Data into Customer Insights.

Lessons

  • Import and transform data

  • Connect to data sources

  • Work with data

Module 3: Create a unified customer profile in Dynamics 365 Audience Insights
This module will cover how to map, match, and merge data to create a unified customer profile.

Lessons

  • Map data

  • Match data

  • Merge data

Module 4: Work with Dynamics 365 Audience insights
This module will cover search and filter indexes, relationships, activities, measures, and segments.

Lessons

  • Introduction to Audience insights

  • Configure searching and filtering indexes

  • Define relationships and activities

  • Work with measures

  • Work with segments

Module 5: Enrich data and predictions with Audience insights
This module will cover how to enrich data, including brand and interest enrichment, how to use predictions, and how to use machine learning models.

Lessons

  • Enrich data

  • Use predictions

  • Use machine learning models

Module 6: Manage external connections with Customer Data Platform
This module will cover extension options for Customer Insights data, including how to surface data in Dynamics 365 applications and the Microsoft Power Platform.

Lessons

  • Export Customer Insights data

  • Display Customer Insights data in Dynamics 365 apps

  • Use Customer Insights with Microsoft Power Platform

  • More ways to extend Customer Insights


Prerequisites

Before attending this course, students must have:

  • Familiarity with Dynamics 365 Customer Insights 

  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform




Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.



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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.



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