Course subjects
Module 1: Installing Windows
This module covers installing the Windows client OS. Students will learn the different editions of Windows client, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process.
Lesson
Introducing Windows Client
Windows Client Editions and Requirements
Installation Methods
Upgrading and Migrating Windows Clients
Deployment Methods
Lab : Deploying Windows using Windows ADK tools
Lab : Migrating User Settings using USMT
Module 2: Configuring Authorisation & Authentication
This module introduces the tools and features of Windows for authorising access to Windows clients. Students will learn about methods for how users sign-in to Windows. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.
Lesson
Authentication
Managing Users and Groups
Configuring User Account Control
Implementing Device Registration
Lab : Managing Local User and Microsoft Account Authentication
Lab : Managing Domain Authentication
Lab : Managing password and account options
Lab : Managing Azure AD Authentication
Module 3: Post-installation Configuration and Personalisation
This module covers common post-installation tasks in Windows client. Students will learn how to customise the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.
Lesson
Configure and Customise the Windows Start Menu
Common Configuration Options
Advanced Configuration Methods
Managing Drivers and Devices
Lab : Managing local and network printers
Lab : Managing Windows 10 Settings
Lab : Synchronising settings between devices
Module 4: Updating Windows
In this module, Students will learn about keeping Windows clients up-to-date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various different methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.
Lesson
Windows Servicing Model
Updating Windows
Lab : Managing Windows Update Settings
Module 5: Configuring Networking
In this module, Students will learn about networking concepts. This module will introduce to IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.
Lesson
Configure IP Network Connectivity
Implement Name Resolution
Implement Wireless Network Connectivity
Remote Access Overview
Remote Management
Lab : Configuring Network Connectivity
Lab : Configuring and Testing Name Resolution
Lab : Administering Windows 10 Using Remote Management
Module 6: Configuring Storage
This module covers storage configuration and management in Windows 10. Students will be introduced to local, cloud and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.
Lesson
Lab : Creating a Storage Space
Lab : Managing Storage
Module 7: Configuring Data Access and Usage
In this module, Students will learn about permissions. This module will cover considerations for different files systems. Students will learn how to configure file and folder permissions as well as shared folders. Students will also learn configuring settings through methods such as local and group policy. The module will conclude with configuring OneDrive and Work Folders.
Lesson
Lab : Configuring and Managing Permissions and Shares
Lab : Using Conditions to Control Access and Effective Permissions
Lab : Work Folders
Lab : Synchronising files with OneDrive
Module 8: Managing Apps in Windows Client
In this module, Students will be introduced to App management in Windows. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover managing Microsoft Edge.
Lesson
Lab : Configuring Microsoft Edge to support Internet Explorer Enterprise Mode
Lab : Installing Apps in Windows 10
Module 9: Configuring Threat Protection and Advanced Security
This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.
Lesson
Malware and Threat Protection
Microsoft Defender
Connection Security Rules
Advanced Protection Methods
Lab : Configuring Microsoft Defender Antivirus and Windows Security
Lab : Configuring Firewall and Connection Security
Lab : Configuring BitLocker
Module 10: Supporting the Windows Client Environment
This module will cover the Windows architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimise Windows.
Lesson
Lab : Monitoring Reliability and Performance
Lab : Monitoring Events
Module 11: Troubleshooting Files & Applications
This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.
Lesson
Lab : Using File History to Recover Files
Module 12: Troubleshooting the OS
In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.
Lesson
Lab : Using Advanced Startup and Windows RE to recover from Boot Failures
Lab : Recovering Windows using Reset This PC
Module 13: Troubleshooting Hardware and Drivers
This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.
Lesson
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Lab : Troubleshooting Hardware by Using Windows Memory Diagnostics
Lab : Recovering Windows by using a Restore Point